{"id":1860,"date":"2015-12-03T11:04:00","date_gmt":"2015-12-03T12:04:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-12-03T11:04:00","modified_gmt":"2015-12-03T12:04:00","slug":"energy-time-savings-big-selling-point-for-move-to-cloud","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/energy-time-savings-big-selling-point-for-move-to-cloud\/","title":{"rendered":"L'\u00e9nergie et le gain de temps : des arguments de poids en faveur du passage au cloud"},"content":{"rendered":"

3 d\u00e9cembre 2015<\/p>\n

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Les sources d'\u00e9nergie autres que les combustibles fossiles, qui ont longtemps \u00e9t\u00e9 la norme, suscitent aujourd'hui un regain d'int\u00e9r\u00eat et gagnent de nouveaux partisans \u00e0 travers le monde. Si nous pouvons tirer de l'\u00e9nergie du vent et du soleil, qui sont gratuits et omnipr\u00e9sents, pourquoi ne le ferions-nous pas ?<\/p>\n

En poussant cette r\u00e9flexion jusqu\u2019\u00e0 sa conclusion logique, un important fournisseur d\u2019\u00e9nergie alternative pour les particuliers a annonc\u00e9 qu\u2019il allait transf\u00e9rer les activit\u00e9s de son centre de contact vers la plateforme cloud unifi\u00e9e d\u2019inContact. Les \u00e9conomies et les gains d\u2019efficacit\u00e9 suffisent \u00e0 eux seuls \u00e0 justifier cette d\u00e9cision, mais d\u2019autres raisons entrent \u00e9galement en ligne de compte.<\/p>\n

\u201c L'entreprise va d\u00e9ployer la solution cloud d'inContact aupr\u00e8s de plus de 200 agents r\u00e9partis dans quatre centres de contact et s'appuiera sur cette solution cloud fonctionnelle et flexible pour soutenir ses projets de croissance ambitieuse \u201d, a d\u00e9clar\u00e9 inContact dans un communiqu\u00e9.<\/p>\n

Cette entreprise du secteur de l'\u00e9nergie \u2013 dont l'identit\u00e9 n'a pas \u00e9t\u00e9 r\u00e9v\u00e9l\u00e9e, conform\u00e9ment aux protocoles d'inContact \u2013 a d\u00e9clar\u00e9 avoir choisi la solution cloud d'inContact pour sa flexibilit\u00e9 et sa capacit\u00e9 \u00e0 g\u00e9n\u00e9rer du chiffre d'affaires gr\u00e2ce \u00e0 des services rationalis\u00e9s. C'est une tendance qu'inContact a d\u00e9j\u00e0 observ\u00e9e par le pass\u00e9.<\/p>\n

\u201c La plateforme cloud int\u00e9gr\u00e9e d\u2019inContact est con\u00e7ue pour simplifier les op\u00e9rations des centres de contact, afin que les entreprises puissent se concentrer sur la croissance et le d\u00e9veloppement de leur offre \u201d, a d\u00e9clar\u00e9 Paul Jarman, PDG d\u2019inContact, \u00e0 propos de ce nouveau client. \u201c En proposant nos solutions dans le cloud, inContact garantit une grande facilit\u00e9 d\u2019utilisation gr\u00e2ce \u00e0 une int\u00e9gration compl\u00e8te de la plateforme. \u201d<\/p>\n

Selon les deux parties, la plateforme de centre de contact inContact Cloud repose sur un distributeur automatique d'appels (ACD) multicanal et un syst\u00e8me de r\u00e9ponse vocale interactive (IVR) enti\u00e8rement int\u00e9gr\u00e9. L'ACD d'inContact offre une file d'attente universelle et multicanal permettant \u00e0 l'entreprise d'assister ses clients par t\u00e9l\u00e9phone, chat, e-mail et r\u00e9seaux sociaux. Le syst\u00e8me IVR int\u00e9gr\u00e9 propose des options de libre-service et de rappel automatique en cas de pic inhabituel du volume d\u2019appels, ce qui r\u00e9duit consid\u00e9rablement les temps d\u2019attente au centre de contact et am\u00e9liore l\u2019exp\u00e9rience client globale.<\/p>\n

Il convient de noter que ce nouveau client d\u2019inContact a \u00e9galement choisi la solution inContact Agent for Salesforce afin de l\u2019int\u00e9grer \u00e0 son syst\u00e8me CRM Salesforce existant. \u201c L'int\u00e9gration de la plateforme inContact au CRM de l'entreprise permettra d'am\u00e9liorer l'efficacit\u00e9 du centre de contact gr\u00e2ce \u00e0 une interface unique affichant des fen\u00eatres contextuelles contenant des informations sur les clients, ce qui permettra aux agents d'offrir un service client de meilleure qualit\u00e9 \u201d, a ajout\u00e9 l'entreprise du secteur de l'\u00e9nergie.<\/p>","protected":false},"excerpt":{"rendered":"

December 03, 2015 Energy sources outside of the old standby of fossil fuels are gaining new respect and new proponents in the world today. If we can get power from the free wind and sun all around us, why wouldn’t we? So taking that thought to its next logical step, a major provider of alternative […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1860"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1860\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}