![](\"http:\/\/images.tmcnet.com\/headshots\/2013\/rory-t.jpg\")
<\/div>\n<\/div>\nOn entend souvent dire que nous avons une dette de reconnaissance envers nos anciens combattants de retour au pays, mais une entreprise bas\u00e9e en Floride a r\u00e9ellement pris des mesures concr\u00e8tes dans ce sens et va d\u00e9sormais encore plus loin.<\/p>\n
Il s'agit de la soci\u00e9t\u00e9 StatesideBPO, dont les agents du centre d'appels bas\u00e9 aux \u00c9tats-Unis sont des Am\u00e9ricains en situation de handicap, des anciens combattants am\u00e9ricains et des anciens combattants am\u00e9ricains en situation de handicap, qui travaillent tous avec acharnement et sont r\u00e9partis dans 40 \u00c9tats.<\/p>\n
En 2014, StatesideBPO avait choisi inContact pour optimiser les op\u00e9rations de son centre de contact gr\u00e2ce \u00e0 la plateforme de centre de contact dans le cloud de cette entreprise. Apr\u00e8s avoir pu constater par lui-m\u00eame la fiabilit\u00e9, la flexibilit\u00e9 et l'\u00e9volutivit\u00e9 du cloud, StatesideBPO a annonc\u00e9 qu'il allait \u00e9tendre son investissement dans la technologie cloud d'inContact en ajoutant des agents et des solutions \u00e0 son contrat inContact multinational existant.<\/p>\n
\u201c InContact permet \u00e0 StatesideBPO d'offrir \u00e0 ses clients des capacit\u00e9s multicanales pour r\u00e9pondre \u00e0 leurs besoins en mati\u00e8re de centre de contact et de service client \u201d, a d\u00e9clar\u00e9 Garrett Mullins, directeur des ventes et du service client de l'entreprise. \u201c Cela permet \u00e0 StatesideBPO et \u00e0 ses clients de r\u00e9duire leurs co\u00fbts et d'augmenter leur productivit\u00e9 gr\u00e2ce au partage d'une plateforme commune de centre de contact. \u201d<\/p>\n
La mission unique de Stateside BPO, qui consiste \u00e0 offrir ce type d\u2019emplois aux Am\u00e9ricains en situation de handicap, permet aux clients d\u2019interagir avec des agents \u00e0 temps plein, d\u00e9vou\u00e9s et hautement qualifi\u00e9s. \u201c Cela signifie que votre exp\u00e9rience client est \u00e0 la fois intelligente et bienveillante, et qu\u2019elle se traduit par un taux \u00e9lev\u00e9 d\u2019appels trait\u00e9s avec succ\u00e8s \u201d, indique Stateside BPO sur son site web. \u201c Notre direction, nos agents et nos services de centre d\u2019appels sont cibl\u00e9s, organis\u00e9s et d\u00e9termin\u00e9s \u00e0 garantir un retour sur investissement tout en optimisant l\u2019exp\u00e9rience de vos clients. \u201d<\/p>\n
L'extension de l'offre de solutions inContact par StatesideBPO comprend une suite d'outils de gestion des effectifs (WFM) con\u00e7us pour am\u00e9liorer le fonctionnement des centres de contact et accro\u00eetre leur efficacit\u00e9. Ces outils WFM permettront \u00e0 StatesideBPO et \u00e0 ses clients de trouver un \u00e9quilibre entre les besoins des collaborateurs et les effectifs, d'une part, et la satisfaction client et le volume d'appels, d'autre part, en garantissant que l'agent le plus qualifi\u00e9 soit disponible pour chaque interaction avec le client.<\/p>\n
\u201c Le march\u00e9 du BPO a pris conscience des avantages du cloud et tire parti de ces atouts en les proposant directement \u00e0 ses clients \u201d, a d\u00e9clar\u00e9 Paul Jarman, PDG d\u2019inContact, \u00e0 propos de ce contrat renforc\u00e9. \u201c Nous sommes ravis d\u2019avoir gagn\u00e9 la confiance de StatesideBPO pour \u00e9tendre ses solutions inContact et int\u00e9grer des fonctionnalit\u00e9s suppl\u00e9mentaires \u00e0 son infrastructure existante de centre de contact dans le cloud. \u201d<\/p>\n
StatesideBPO accompagne un large \u00e9ventail de secteurs, notamment l'\u00e9nergie, la sant\u00e9, l'industrie pharmaceutique, le commerce de d\u00e9tail et les entreprises de haute technologie.<\/p>","protected":false},"excerpt":{"rendered":"
October 19, 2015 We hear a lot of talk about how we owe a debt of gratitude to our returning veterans, but one Florida-based company has actually done something about it, and is now going even further. The company is StatesideBPO, whose U.S.-based call center agents are Americans with disabilities, U.S. Veterans, and U.S. Veterans […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1825"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1825\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}