![](\"http:\/\/images.tmcnet.com\/headshots\/2012\/tmcnet.jpg\")
<\/div>\n<\/div>\nInContact a lanc\u00e9 la nouvelle version d\u201c\u201d inContact Agent for Salesforce \u201c sur Salesforce AppExchange. Elle est con\u00e7ue pour permettre aux entreprises de mieux communiquer avec leurs clients, leurs partenaires et leurs collaborateurs. \u2018 La version 3.0 d\u2019inContact Agent for Salesforce prend d\u00e9sormais en charge les canaux e-mail et messagerie vocale, le routage natif des dossiers Salesforce, la num\u00e9rotation sortante automatis\u00e9e \u2019sans pause\u201d de Personal Connection, ainsi qu\u2019une interface utilisateur int\u00e9gr\u00e9e pour les agents qui donne acc\u00e8s \u00e0 tous les canaux \u00bb, a indiqu\u00e9 la soci\u00e9t\u00e9 dans un communiqu\u00e9.<\/p>\n
La version 3.0 d\u2019Agent repose sur la bo\u00eete \u00e0 outils OpenCTI de Salesforce et constitue une application native de Salesforce, con\u00e7ue pour faciliter le d\u00e9ploiement. Associ\u00e9e au syst\u00e8me de num\u00e9rotation sortante automatis\u00e9e Personal Connection d\u2019inContact et au syst\u00e8me de synchronisation des donn\u00e9es ProactiveXS, elle permet aux utilisateurs de g\u00e9rer leurs campagnes sortantes automatis\u00e9es directement depuis Salesforce, \u00e0 l\u2019aide d\u2019objets et de fonctionnalit\u00e9s natifs.<\/p>\n
\u201c L'interconnexion entre Salesforce et le moteur de routage inContact est au c\u0153ur de l'exp\u00e9rience client et de celle des agents. Gr\u00e2ce \u00e0 cette association, les utilisateurs peuvent exploiter l'ensemble du contexte pour offrir une v\u00e9ritable personnalisation, \u00e9l\u00e9ment cl\u00e9 d'un parcours client moderne \u201d, a ajout\u00e9 l'entreprise.<\/p>\n
\u201c L'excellence du service client ne se mesure plus uniquement \u00e0 l'aune d'une seule interaction ponctuelle \u201d, a soulign\u00e9 Paul Jarman, PDG d'inContact. \u201c inContact Agent for Salesforce permet aux agents de comprendre l'encha\u00eenement des interactions, \u00e0 travers plusieurs points de contact et canaux, qui constituent le parcours client. \u201d<\/p>\n
Ryan Ellis, vice-pr\u00e9sident charg\u00e9 de la gestion des produits AppExchange chez Salesforce, a ajout\u00e9 : \u201c En tirant parti de la puissance de la plateforme Salesforce1, inContact offre \u00e0 ses clients des technologies cloud \u00e9prouv\u00e9es, sociales, mobiles et connect\u00e9es, afin d'acc\u00e9l\u00e9rer leur r\u00e9ussite commerciale. \u201d<\/p>\n
Pour ceux qui souhaitent d\u00e9couvrir la nouvelle application en action, inContact sera pr\u00e9sent sur le stand #N1729 lors de la conf\u00e9rence Dreamforce 2015 de Salesforce, qui se tiendra \u00e0 San Francisco la semaine prochaine. inContact animera \u00e9galement une session en collaboration avec l\u2019universit\u00e9 d\u2019\u00c9tat de l\u2019Arizona (ASU) sur le th\u00e8me \u201c Offrir un service client multicanal de premier ordre, \u00e0 tout moment et o\u00f9 que vous soyez \u201d. Pour plus d\u2019informations, rendez-vous sur ICI<\/a>.<\/p>","protected":false},"excerpt":{"rendered":" September 11, 2015 InContact has rolled out the new version of the “inContact Agent for Salesforce” on the Salesforce AppExchange. It’s designed to empower businesses to connect with customers, partners and employees in a better way. “InContact’s Agent for Salesforce v3.0 now supports the email and voicemail channel, native Salesforce case routing, Personal Connection ‘no-pause’ automated […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1792","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1792"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1792\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1792"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1792"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}