{"id":1786,"date":"2015-09-02T16:04:00","date_gmt":"2015-09-02T16:04:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-09-02T16:04:00","modified_gmt":"2015-09-02T16:04:00","slug":"caveat-make-your-outsourcers-aware-of-federal-regulations","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/caveat-make-your-outsourcers-aware-of-federal-regulations\/","title":{"rendered":"Avertissement : informez vos sous-traitants des r\u00e9glementations f\u00e9d\u00e9rales"},"content":{"rendered":"

Avertissement : informez vos sous-traitants des r\u00e9glementations f\u00e9d\u00e9rales<\/h2>\n

2 septembre 2015<\/p>\n

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<\/div>\n<\/div>\n

La loi TCPA a \u00e9t\u00e9 promulgu\u00e9e en 1991, mais elle a r\u00e9cemment fait l'objet d'une grande attention en raison des mesures prises par la Commission f\u00e9d\u00e9rale des communications (FCC) qui renforcent ses pouvoirs.<\/p>\n

Un article de blog r\u00e9cent de Cindy Williams sur The WORKS<\/em> aborde ces changements<\/a> en d\u00e9tail. Elle souligne la modification de la d\u00e9finition du \u201c syst\u00e8me d\u2019appel automatique \u201d, les nouvelles r\u00e8gles r\u00e9gissant la r\u00e9attribution des num\u00e9ros de t\u00e9l\u00e9phone, le consentement et la r\u00e9vocation des consommateurs, les r\u00e8gles actualis\u00e9es concernant les SMS, ainsi que les exceptions \u00e0 l\u2019ensemble de ces dispositions en cas d\u2019urgence.<\/p>\n

Tout d'abord, la d\u00e9finition de ce qui constitue un \u201c syst\u00e8me de num\u00e9rotation automatique \u201d a \u00e9volu\u00e9 : elle ne se limite plus aux appareils disposant actuellement de capacit\u00e9s de num\u00e9rotation automatique, mais englobe d\u00e9sormais tout appareil susceptible, \u00e0 l'avenir, de disposer de telles capacit\u00e9s. Tout appareil mobile intelligent ou toute application pourrait entrer dans cette description vague. Comme l'indique TMC (Actualit\u00e9s<\/a> \u2013 Alerte<\/a>) mentionn\u00e9 dans une critique ant\u00e9rieure<\/a>, cela signifie que les instances judiciaires pourraient r\u00e9agir face \u00e0 de tels dispositifs ou applications et faire valoir que les entreprises les ont utilis\u00e9s de mani\u00e8re abusive. Cela impose aux entreprises une lourde charge, celle de surveiller de pr\u00e8s leurs actions, quel que soit le mat\u00e9riel ou le logiciel d'origine.<\/p>\n

La r\u00e9attribution des num\u00e9ros a \u00e9galement pris de nouvelles dimensions. Si un num\u00e9ro de t\u00e9l\u00e9phone a \u00e9t\u00e9 attribu\u00e9 \u00e0 un autre consommateur figurant sur une liste d\u2019appel, les entreprises n\u2019ont qu\u2019une seule chance de contacter ces personnes avant de devoir les retirer de leurs listes. Williams souligne que les entreprises pourraient s\u2019exposer \u00e0 des poursuites pour avoir enfreint cette condition, m\u00eame si elles n\u2019avaient pas l\u2019intention de le faire. Si un consommateur n'informe pas l'entreprise de cette r\u00e9attribution, celle-ci pourrait faire l'objet d'une action en justice pour ses agissements, m\u00eame si elle agissait par ignorance.<\/p>\n

Les consommateurs sont d\u00e9sormais tenus de donner leur consentement \u00e9crit explicite s'ils souhaitent recevoir des appels en direct, des appels enregistr\u00e9s ou des SMS. Ils peuvent \u00e9galement r\u00e9voquer leur consentement par tout \u201c moyen raisonnable \u201d, tel qu'une d\u00e9claration \u00e9crite ou verbale.<\/p>\n

Enfin, les entreprises b\u00e9n\u00e9ficient d'une certaine marge de man\u0153uvre en ce qui concerne les SMS ponctuels. Si les consommateurs donnent leur consentement, les entreprises peuvent leur envoyer des informations sp\u00e9cifiques auxquelles ils ont consenti. De plus, les entreprises peuvent disposer d'une certaine marge de man\u0153uvre lorsqu'elles envoient des appels ou des SMS \u201c d'urgence \u201d, tels que des alertes \u00e0 la fraude. Mais les consommateurs conserveront la possibilit\u00e9 de refuser verbalement ces communications d'urgence.<\/p>\n

Ces mises \u00e0 jour visent \u00e0 prot\u00e9ger les consommateurs, mais elles peuvent restreindre les activit\u00e9s des entreprises d'une mani\u00e8re susceptible de leur causer des difficult\u00e9s excessives. C'est pourquoi les opposants ont vivement fait part de leurs inqui\u00e9tudes quant aux cons\u00e9quences que cela pourrait avoir pour toute entreprise disposant d'un centre d'appels d\u00e9di\u00e9. Presque tous les secteurs d'activit\u00e9 subiront les effets de ces r\u00e9glementations, mais comme elles ne sont en vigueur que depuis quelques mois, leur impact r\u00e9el ne sera peut-\u00eatre pas clair avant un certain temps.<\/p>","protected":false},"excerpt":{"rendered":"

Caveat: Make Your Outsourcers Aware of Federal Regulations September 02, 2015 The TCPA was enacted in 1991 but has received a lot of attention lately because of recent Federal Communications Commission actions that heighten its powers. A recent blog post from Cindy Williams at The WORKS discusses these changes at length. She notes the altered […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1786"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}