{"id":1753,"date":"2015-07-24T12:33:00","date_gmt":"2015-07-24T12:33:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-07-24T12:33:00","modified_gmt":"2015-07-24T12:33:00","slug":"outsourcing-among-issues-to-be-tackled-at-icuc-conference","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/outsourcing-among-issues-to-be-tackled-at-icuc-conference\/","title":{"rendered":"L'externalisation figure parmi les th\u00e8mes qui seront abord\u00e9s lors de la conf\u00e9rence de l'ICUC"},"content":{"rendered":"

24 juillet 2015<\/p>\n

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La gestion d\u2019un centre de contact tr\u00e8s sollicit\u00e9 est une t\u00e2che qui prend beaucoup de temps. On peut facilement se laisser submerger par les probl\u00e8mes, petits ou grands, qui affectent presque tous les centres de contact. Il est toutefois important de chercher de temps \u00e0 autre des solutions en dehors de l\u2019entreprise pour r\u00e9soudre ces probl\u00e8mes et am\u00e9liorer l\u2019exp\u00e9rience client. Ces exp\u00e9riences externes comprennent des \u00e9tudes de cas, la mise en r\u00e9seau avec d\u2019autres centres de contact et fournisseurs de solutions, ainsi que des salons professionnels, des expositions et des conf\u00e9rences d\u2019utilisateurs. Ces \u00e9v\u00e9nements sont con\u00e7us pour proposer de nouvelles id\u00e9es et solutions, pr\u00e9senter les derni\u00e8res technologies et offrir aux participants l\u2019occasion de partager leurs exp\u00e9riences.<\/p>\n

Du 29 septembre au 1er octobrest<\/sup> Plus tard cette ann\u00e9e, le fournisseur de solutions de centres de contact dans le cloud inContact organisera son \u00e9v\u00e9nement annuel Conf\u00e9rence des utilisateurs d'inContact (ICUC)<\/a> au Salt Palace Convention Center de Salt Lake City. Cet \u00e9v\u00e9nement sera consacr\u00e9 aux th\u00e8mes, tendances et d\u00e9fis majeurs du secteur des centres de contact, dans le but d\u2019aider les participants \u00e0 am\u00e9liorer l\u2019exp\u00e9rience client. Selon inContact, la programmation de cette ann\u00e9e, qui comprend des intervenants de renom, des sessions de formation exceptionnelles et des ateliers pratiques, a \u00e9t\u00e9 con\u00e7ue pour offrir aux participants des outils essentiels leur permettant de mener leurs organisations vers l'avenir, en compagnie de coll\u00e8gues, d'experts produits et d'acteurs du secteur.<\/p>\n

Dans un dernier article de blog<\/a>, Alyse Chiariello, d\u2019inContact, a mis en avant certaines des fonctionnalit\u00e9s phares de l\u2019ICUC, notamment les sessions de formation technique pr\u00e9vues le mardi 29 septembre.<\/p>\n

\u201c La formation technique et le d\u00e9veloppement des comp\u00e9tences comprennent des sessions approfondies et pratiques qui vous permettront d\u2019approfondir vos connaissances de la plateforme et des solutions inContact \u201d, a \u00e9crit M. Chiariello. \u201c Ces sessions sont con\u00e7ues pour r\u00e9pondre aux besoins des personnes occupant des postes sp\u00e9cifiques au sein des centres de contact et \u00e0 leurs domaines d\u2019int\u00e9r\u00eat particuliers. Vous en ressortirez avec une compr\u00e9hension globale de la plateforme inContact et de son offre logicielle, ainsi qu\u2019un accompagnement personnalis\u00e9 de la part de nos experts produits. \u201d<\/p>\n

L'\u00e9v\u00e9nement proposera \u00e9galement des ateliers organis\u00e9s par fonction au sein des centres de contact, notamment pour les cadres, les responsables, les sp\u00e9cialistes techniques et informatiques, ainsi que les sp\u00e9cialistes de l'optimisation des effectifs (WFO), sans oublier des visites de centres de contact. Et pour les participants souhaitant d\u00e9couvrir de mani\u00e8re concr\u00e8te la multitude de nouvelles options propos\u00e9es pour les centres d\u2019appels, l\u2019ICUC les encouragera \u00e0 faire part de leurs commentaires afin d\u2019am\u00e9liorer ses solutions et de mieux d\u00e9finir l\u2019exp\u00e9rience utilisateur. Pour cela, l\u2019ICUC compte sur la participation interactive de ses clients.<\/p>\n

\u201c Cette ann\u00e9e, \u00e0 l\u2019ICUC, nous vous encourageons \u00e0 participer \u00e0 notre laboratoire d\u2019exp\u00e9rience utilisateur consacr\u00e9 aux fonctionnalit\u00e9s du logiciel Next Generation Agent (NGA) \u201d, a \u00e9crit M. Chiariello. \u201c Vous travaillerez avec notre \u00e9quipe UX pour nous faire part de vos commentaires sur diff\u00e9rentes interfaces client, notamment nos nouvelles fonctionnalit\u00e9s destin\u00e9es aux agents et aux superviseurs, ce qui nous aidera \u00e0 d\u00e9finir l\u2019orientation des d\u00e9veloppements \u00e0 venir. \u201d<\/p>\n

Pour plus d'informations sur l'ICUC et pour vous inscrire, Rendez-vous sur le site Web de l'\u00e9v\u00e9nement ici<\/a>. <\/p>","protected":false},"excerpt":{"rendered":"

July 24, 2015 Running a busy contact center is a time-consuming task. It’s easy to get bogged down in the problems, both big and small, which plague nearly every contact center. It’s important, however, to occasionally look outside the organization for solutions that can help solve these problems and improve the customer experience. These outside […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1753"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1753\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}