{"id":1712,"date":"2015-06-10T12:02:00","date_gmt":"2015-06-10T12:02:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-06-10T12:02:00","modified_gmt":"2015-06-10T12:02:00","slug":"call-center-leader-notches-another-win","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/call-center-leader-notches-another-win\/","title":{"rendered":"Le leader des centres d'appels remporte une nouvelle victoire"},"content":{"rendered":"

10 juin 2015<\/p>\n

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Le leader des logiciels de centre de contact dans le cloud, inContact, peut ajouter une nouvelle r\u00e9ussite \u00e0 son palmar\u00e8s : une grande ville m\u00e9tropolitaine lui a attribu\u00e9 un contrat pour r\u00e9pondre \u00e0 ses besoins en mati\u00e8re de centre d\u2019appels. Selon les deux parties, la plateforme cloud flexible et \u00e9volutive d\u2019inContact aidera les autorit\u00e9s locales \u00e0 r\u00e9pondre aux besoins li\u00e9s \u00e0 la croissance d\u00e9mographique, qui devrait d\u00e9passer 30 % au cours de la prochaine d\u00e9cennie. Conform\u00e9ment aux protocoles de l\u2019entreprise inContact, le nom de la ville n\u2019a pas \u00e9t\u00e9 divulgu\u00e9.<\/p>\n

\u201c Face \u00e0 la demande croissante de transparence de la part des pouvoirs publics et \u00e0 la volont\u00e9 sinc\u00e8re des entit\u00e9s publiques d'y r\u00e9pondre, les centres de contact administratifs recherchent des solutions flexibles pouvant \u00eatre rapidement adapt\u00e9es \u00e0 la hausse ou \u00e0 la baisse pour r\u00e9pondre \u00e0 l'\u00e9volution de leurs besoins \u201d, a d\u00e9clar\u00e9 Paul Jarman, PDG d'inContact, lors de l'annonce de l'attribution du contrat.<\/p>\n

Dans le cadre de la transition de la ville, qui consiste \u00e0 abandonner son syst\u00e8me de gestion des locaux vieillissant au profit d\u2019une solution capable de s\u2019adapter \u00e0 la croissance pr\u00e9vue, inContact fournira un syst\u00e8me cloud personnalisable et flexible.<\/p>\n

Les options de r\u00e9partition automatique des appels (ACD) et de r\u00e9ponse vocale interactive (IVR) de l\u2019entreprise constituent les \u00e9l\u00e9ments fondamentaux de la plateforme cloud inContact, aux c\u00f4t\u00e9s d\u2019un routage multicanal bas\u00e9 sur les comp\u00e9tences, afin de garantir que les besoins des citoyens soient pris en charge par l\u2019agent le plus adapt\u00e9, de la mani\u00e8re la plus efficace possible. \u2019 Les administrations publiques migrent vers le cloud afin de passer d\u2019investissements d\u2019immobilisations co\u00fbteux \u00e0 un mod\u00e8le de facturation des d\u00e9penses d\u2019exploitation plus flexible, de type \u201c pay-as-you-go \u201d, offrant une souplesse int\u00e9gr\u00e9e permettant de mobiliser rapidement des agents de garde et des agents travaillant \u00e0 domicile selon les besoins \u00bb, a d\u00e9clar\u00e9 inContact dans un communiqu\u00e9.<\/p>\n

En tant que leader des logiciels de centre de contact dans le cloud, inContact aide les entreprises du monde entier \u00e0 cr\u00e9er des exp\u00e9riences client et des exp\u00e9riences pour les collaborateurs des centres de contact plus personnalis\u00e9es, plus stimulantes et plus engageantes. \u00c0 ce titre, inContact innove en permanence dans le cloud en proposant une optimisation des effectifs ainsi qu\u2019un r\u00e9seau de t\u00e9l\u00e9communications de classe entreprise pour une gestion optimale du parcours client.<\/p>","protected":false},"excerpt":{"rendered":"

June 10, 2015 Cloud contact center software leader inContact has added another feather to its cap with word of a contract award by a major metropolitan city that has selected inContact for its call center needs. According to both parties, inContact’s flexible and scalable cloud platform will help the local government meet the demands of […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1712"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1712\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}