![](\"http:\/\/images.tmcnet.com\/headshots\/2012\/tmcnet.jpg\")
<\/div>\n<\/div>\nDans le monde en pleine expansion du cloud computing, il est tout \u00e0 fait compr\u00e9hensible que les leaders se connaissent. C'est encore un petit milieu, et ils \u00e9voluent tous ensemble.<\/p>\n
C\u2019est pourquoi il est tout \u00e0 fait logique qu\u2019un leader mondial des logiciels de gestion d\u2019entreprise dans le cloud ait annonc\u00e9 avoir choisi la plateforme de centre de contact cloud d\u2019inContact pour ses propres besoins en mati\u00e8re de centre d\u2019appels. L\u2019entreprise \u2013 qui, conform\u00e9ment aux protocoles commerciaux d\u2019inContact, a pr\u00e9f\u00e9r\u00e9 rester anonyme \u2013 a d\u00e9clar\u00e9 qu\u2019elle abandonnait son ancien logiciel sur site au profit d\u2019une meilleure solution.<\/p>\n
\u201c \u00c0 mesure que les entreprises prosp\u00e8res se d\u00e9veloppent, leurs besoins en mati\u00e8re de service client s\u2019\u00e9tendent et \u00e9voluent \u201d, a d\u00e9clar\u00e9 Paul Jarman, PDG d\u2019inContact, en annon\u00e7ant le dernier-n\u00e9 de la famille inContact. \u201c Elles d\u00e9passent les capacit\u00e9s de leurs logiciels existants et se retrouvent confront\u00e9es \u00e0 des options complexes et co\u00fbteuses pour mettre \u00e0 niveau leurs anciennes technologies. Notre logiciel cloud est facile \u00e0 personnaliser et int\u00e8gre une \u00e9volutivit\u00e9 native, ce qui permet aux entreprises d\u2019ajouter de nouveaux canaux de service client ou d\u2019augmenter leurs effectifs d\u2019agents, sans les frais g\u00e9n\u00e9raux ni les co\u00fbts de maintenance inh\u00e9rents \u00e0 un syst\u00e8me sur site. \u201d<\/p>\n
Selon les deux parties, cette nouvelle entreprise cliente mettra en \u0153uvre la solution cloud multi-locataires \u00e9prouv\u00e9e d\u2019inContact, dot\u00e9e des options de r\u00e9partition automatique des appels (ACD) et de r\u00e9ponse vocale interactive (IVR). L'entreprise aurait \u00e9t\u00e9 frustr\u00e9e par la nature statique et rigide de son syst\u00e8me sur site existant et aurait d\u00fb faire face \u00e0 des co\u00fbts de mise \u00e0 niveau importants pour se d\u00e9velopper. Elle s'est donc tourn\u00e9e vers un autre leader du cloud pour trouver des solutions.<\/p>\n
\u201c Le syst\u00e8me ACD d\u2019inContact int\u00e8gre un moteur de routage des appels bas\u00e9 sur les comp\u00e9tences et les aptitudes qui identifie automatiquement l\u2019agent disponible le mieux \u00e0 m\u00eame de r\u00e9pondre aux besoins sp\u00e9cifiques des clients en mati\u00e8re de service client \u201d, a indiqu\u00e9 la soci\u00e9t\u00e9 dans un communiqu\u00e9. \u201c Le routage prioritaire offre une exp\u00e9rience plus rapide et plus satisfaisante tant pour les agents que pour les clients qu\u2019ils servent. \u201d<\/p>\n
Il n\u2019est pas \u00e9tonnant qu\u2019inContact ait \u00e9t\u00e9 choisi, car cette entreprise innove sans cesse dans le domaine du cloud et est le seul fournisseur \u00e0 proposer une infrastructure de centre de contact, des solutions d\u2019optimisation des effectifs et un r\u00e9seau de t\u00e9l\u00e9communications de niveau entreprise, pour une gestion optimale du parcours client.<\/p>","protected":false},"excerpt":{"rendered":"
May 29, 2015 In the expanding world of cloud computing, it’s understandable that the leaders would know each other. It’s a small world so far, and they’re all growing together. That’s why it makes sense that a global leader of cloud business software announced that it has selected inContact’s cloud contact center platform for its […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1702","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1702"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1702\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}