{"id":1648,"date":"2015-04-14T17:00:00","date_gmt":"2015-04-14T17:00:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-04-14T17:00:00","modified_gmt":"2015-04-14T17:00:00","slug":"either-in-house-or-outsourced-cloud-is-the-preferred-choice","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/either-in-house-or-outsourced-cloud-is-the-preferred-choice\/","title":{"rendered":"Qu'il soit g\u00e9r\u00e9 en interne ou externalis\u00e9, le cloud reste le choix privil\u00e9gi\u00e9"},"content":{"rendered":"
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14 avril 2015<\/p>\n

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Comme tout professionnel des ressources humaines pourra en t\u00e9moigner, s'assurer que tout le monde soit bien inscrit, dans les d\u00e9lais, aux avantages sociaux de l'entreprise revient un peu \u00e0 garder un troupeau de chats : c'est faisable, mais cela implique de passer beaucoup de temps \u00e0 courir apr\u00e8s les \u00e9gar\u00e9s. Ajoutez \u00e0 cela le fait que pratiquement tout le monde aux \u00c9tats-Unis doit appeler chaque mois de d\u00e9cembre pour prendre une d\u00e9cision concernant ses prestations de sant\u00e9, et vous avez l\u00e0 tous les ingr\u00e9dients d\u2019un d\u00e9sastre potentiel.<\/p>\n

Cela pourrait expliquer pourquoi un prestataire national de prestations de sant\u00e9 transf\u00e8re 100 agents de son centre d'appels sur site vers le cloud. Et l'entreprise qui contribue \u00e0 cette transition fluide et sans heurts n'est autre qu'inContact, leader des centres d'appels dans le cloud.<\/p>\n

Selon un communiqu\u00e9 de l'entreprise, \u201c la flexibilit\u00e9 du cloud offrira une capacit\u00e9 de croissance et la possibilit\u00e9 d'adapter les ressources \u00e0 la hausse ou \u00e0 la baisse pour r\u00e9pondre aux besoins saisonniers de l'entreprise. \u201d<\/p>\n

Ce prestataire de services de sant\u00e9 \u2013 dont le nom n'a pas \u00e9t\u00e9 divulgu\u00e9, conform\u00e9ment aux protocoles de la soci\u00e9t\u00e9 inContact \u2013 compte actuellement des millions d'adh\u00e9rents \u00e0 travers les \u00c9tats-Unis et continue d'en accueillir de nouveaux, tout en accompagnant un large \u00e9ventail de prestataires de soins de sant\u00e9 et de compagnies d'assurance.<\/p>\n

\u201c La gestion de leur syst\u00e8me actuel de r\u00e9partition automatique des appels (ACD) prend beaucoup de temps et il est difficile de l\u2019adapter \u00e0 la demande saisonni\u00e8re \u201d, a soulign\u00e9 inContact. \u201c La solution de centre de contact dans le cloud d\u2019inContact offre une solution adaptable et facilement \u00e9volutive, ainsi que des fonctionnalit\u00e9s multicanaux compl\u00e8tes, ce qui donne aux adh\u00e9rents davantage de choix et leur permet de s\u2019impliquer directement dans leurs r\u00e9gimes d\u2019avantages sociaux. \u201d<\/p>\n

Compte tenu de l'essor consid\u00e9rable du secteur de la sant\u00e9, cette d\u00e9cision est tout \u00e0 fait logique.<\/p>\n

\u201c Le secteur de la sant\u00e9 est en constante \u00e9volution et nous sommes en mesure d\u2019aider les entreprises \u00e0 s\u2019adapter et \u00e0 poursuivre leur croissance \u201d, a d\u00e9clar\u00e9 Paul Jarman, PDG d\u2019inContact. \u201c Il est essentiel que les organisations disposent d\u2019un syst\u00e8me flexible et \u00e9volutif leur permettant d\u2019offrir une exp\u00e9rience de service des plus fluides et personnalis\u00e9es aux millions d\u2019adh\u00e9rents, de prestataires et d\u2019assureurs qu\u2019elles accompagnent, m\u00eame \u00e0 mesure qu\u2019elles se d\u00e9veloppent. \u201d <\/p>\n

La solution compl\u00e8te inContact comprend un syst\u00e8me ACD et IVR dans le cloud, l'int\u00e9gration CRM, le suivi de la qualit\u00e9 Uptivity et la connectivit\u00e9 r\u00e9seau.<\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

April 14, 2015 As any human resources professional will attest, making sure everyone is signed up, on time, for company benefits is a lot like herding cats: it can be done, but it involves a lot of chasing down the strays. Add in the fact that just about everyone in America has to call in […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1648"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1648\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}