{"id":1613,"date":"2015-03-19T12:30:00","date_gmt":"2015-03-19T12:30:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-03-19T12:30:00","modified_gmt":"2015-03-19T12:30:00","slug":"trade-organization-provides-call-center-support","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/trade-organization-provides-call-center-support\/","title":{"rendered":"Une organisation professionnelle propose des services d'assistance par centre d'appels"},"content":{"rendered":"
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19 mars 2015<\/p>\n

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inContact, leader des logiciels de centre de contact dans le cloud, vient de renouveler son engagement aupr\u00e8s d'une importante organisation professionnelle, ce qui t\u00e9moigne une nouvelle fois de son attachement au secteur et de sa volont\u00e9 d'aider les autres.<\/p>\n

Le Call Center Network Group, connu dans tout le secteur sous son acronyme CCNG, a annonc\u00e9 qu'inContact avait renouvel\u00e9 son partenariat pour une ann\u00e9e suppl\u00e9mentaire.<\/p>\n

\u201c Le CCNG offre un excellent forum pour des \u00e9changes concrets sur les d\u00e9fis et les meilleures pratiques des centres de contact \u201d, a d\u00e9clar\u00e9 Mariann McDonagh, directrice marketing d\u2019inContact, \u00e0 propos du renouvellement du contrat. \u201c Nous appr\u00e9cions notre collaboration avec le CCNG, qui rassemble de nombreux clients et leaders de notre secteur afin de former et de donner les moyens aux professionnels des centres de contact d\u2019atteindre leurs objectifs et de faire la diff\u00e9rence au sein de leurs organisations. \u201d<\/p>\n

Pour les professionnels du secteur qui ne le sauraient pas encore, les partenaires du CCNG participent \u00e0 la s\u00e9rie d\u2019\u00e9v\u00e9nements \u00ab Customer Experience & Engagement \u00bb organis\u00e9e par le CCNG. Il s\u2019agit d\u2019\u00e9v\u00e9nements en pr\u00e9sentiel destin\u00e9s \u00e0 g\u00e9n\u00e9rer des id\u00e9es et \u00e0 r\u00e9soudre des probl\u00e8mes, qui comprennent des pr\u00e9sentations des membres, des d\u00e9bats ouverts \u00e0 tous et des discussions en petits groupes. Ces \u00e9v\u00e9nements, organis\u00e9s dans divers lieux tout au long de l'ann\u00e9e, abordent des th\u00e8mes tels que la culture d'entreprise, les r\u00e9seaux sociaux, l'omnicanal, le libre-service, la satisfaction client, la performance, la formation, la gestion des effectifs, les solutions, et bien d'autres encore.<\/p>\n

\u201c Le r\u00e9seau des membres du CCNG ne cesse de cro\u00eetre et de s\u2019\u00e9tendre \u201d, a d\u00e9clar\u00e9 Michelle Porterfield, directrice du marketing du CCNG. \u201c Ce sont nos nouveaux partenaires et ceux qui nous sont fid\u00e8les, comme inContact, qui continuent d\u2019apporter une valeur ajout\u00e9e et un regard neuf aux programmes et \u00e9v\u00e9nements du CCNG. Ces partenaires constituent une ressource pr\u00e9cieuse pour les membres du CCNG, car ils partagent les r\u00e9ussites de leurs clients, organisent des webinaires de formation, publient des livres blancs destin\u00e9s aux dirigeants, et bien plus encore. Nous sommes ravis de compter ces entreprises au sein de notre r\u00e9seau. \u201d<\/p>\n

En avril prochain, inContact participera \u00e0 la pr\u00e9sentation du groupe pr\u00e9vue \u00e0 Tampa, en Floride. Intitul\u00e9 \u201c Exp\u00e9rience client et engagement \u201d, cet \u00e9v\u00e9nement comprendra une discussion de type \u00ab Town Hall \u00bb sur les d\u00e9fis auxquels le secteur est confront\u00e9, avant de se diviser en groupes de discussion plus restreints et plus approfondis. Le programme complet des \u00e9v\u00e9nements CCNG organis\u00e9s \u00e0 l'\u00e9chelle nationale est disponible ici. .<\/p>\n<\/div>\n

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<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

March 19, 2015 Cloud contact center software leader inContact has just renewed its commitment to an important trade organization, as a continuing sign of its commitment to the industry and a willingness to help others. The Call Center Network Group, known throughout the industry by its acronym CCNG, announced that inContact has renewed its partnership […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1613"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1613\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}