{"id":1500,"date":"2014-12-19T13:33:41","date_gmt":"2014-12-19T13:33:41","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-12-19T13:33:41","modified_gmt":"2014-12-19T13:33:41","slug":"cloud-based-sip-pbx-highlights-use-of-webrtc-for-contact-centers","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/cloud-based-sip-pbx-highlights-use-of-webrtc-for-contact-centers\/","title":{"rendered":"Un PBX SIP bas\u00e9 sur le cloud met en avant l'utilisation de WebRTC pour les centres de contact"},"content":{"rendered":"
\n

Si vous consultez r\u00e9guli\u00e8rement la rubrique \u201d Cloud Contact Center Channel \u00bb, vous vous \u00eates sans doute habitu\u00e9 aux articles qui expliquent \u00e0 quel point WebRTC et SIP se compl\u00e8tent parfaitement, notamment pour les centres de contact qui s\u2019efforcent de devenir omnicanaux. \u00ab C\u2019est une tendance majeure qui va continuer \u00e0 se d\u00e9velopper en 2015. \u00bb.<\/p>\n

Un exemple en est l'annonce faite cette semaine par un d\u00e9veloppeur de logiciels SIP, indiquant qu'il prend d\u00e9sormais en charge WebRTC dans la nouvelle version (v3.4) de son PBX Brekeke. \u00a0En r\u00e9sum\u00e9, la capacit\u00e9 du WebRTC \u00e0 transformer les interactions en temps r\u00e9el impliquant plusieurs m\u00e9dias et contenus multim\u00e9dias gagne v\u00e9ritablement du terrain dans le vaste domaine des solutions de communication. Le protocole SIP devient un \u00e9l\u00e9ment essentiel de l'\u00e9quation et les centres de contact constituent une cible de choix.<\/p>\n

Brekeke est un nom que beaucoup d\u2019acteurs du secteur ne connaissent peut-\u00eatre pas encore. Fond\u00e9e en 2002 et dont le si\u00e8ge social se trouve \u00e0 San Mateo, en Californie, l\u2019entreprise s\u2019est donn\u00e9 pour mission de contribuer \u00e0 l\u2019essor du protocole SIP.\u00a0 Par exemple, le PBX Brekeke est un logiciel IP-PBX bas\u00e9 sur le protocole SIP qui permet de cr\u00e9er des syst\u00e8mes de t\u00e9l\u00e9phonie pour les entreprises et les fournisseurs de services. Il est disponible en trois \u00e9ditions : Single-tenant, Multi-tenant (MT) et Contact Center Suite.<\/p>\n

Gr\u00e2ce \u00e0 cette derni\u00e8re version, les propri\u00e9taires de sites Web peuvent non seulement offrir des fonctionnalit\u00e9s de communication aux clients WebRTC, mais aussi les connecter \u00e0 des r\u00e9seaux t\u00e9l\u00e9phoniques SIP existants. Et, comme beaucoup l\u2019ont soulign\u00e9, cela signifie non seulement que les obstacles qui existaient auparavant pour mettre en place des vid\u00e9oconf\u00e9rences en temps r\u00e9el de haute qualit\u00e9 ont \u00e9t\u00e9 consid\u00e9rablement r\u00e9duits, mais aussi que la port\u00e9e de cette technologie s\u2019est consid\u00e9rablement \u00e9largie, puisqu\u2019il est d\u00e9sormais possible d\u2019inclure toute personne disposant d\u2019un navigateur compatible WebRTC.  <\/p>\n

Les exp\u00e9riences de centre de contact omnicanal constituent un autre domaine dans lequel la facilit\u00e9 d\u2019utilisation et l\u2019\u00e9largissement de la port\u00e9e sont devenus des atouts majeurs du WebRTC. Il s\u2019agit l\u00e0 d\u2019une opportunit\u00e9 tr\u00e8s pris\u00e9e pour le WebRTC, car les propri\u00e9taires de sites Web peuvent d\u00e9sormais recevoir les appels des clients directement depuis leur site Web vers leur centre de contact, sans que ceux-ci aient \u00e0 effectuer aucune d\u00e9marche suppl\u00e9mentaire.<\/p>\n

\u201c Je pense que le WebRTC est la plus grande avanc\u00e9e de ces derni\u00e8res ann\u00e9es dans le domaine des communications SIP. Tout comme le SIP a permis des communications plus abordables et moins d\u00e9pendantes des marques, le WebRTC va acc\u00e9l\u00e9rer les communications ouvertes entre diff\u00e9rentes plateformes et diff\u00e9rents appareils \u201d, a d\u00e9clar\u00e9 Shin Yamade, PDG de Brekeke. \u201c Nos fournisseurs de centres de contact et leurs clients se r\u00e9jouissent de pouvoir disposer d\u2019un nouveau moyen de communication. Un acc\u00e8s pratique aux centres de contact am\u00e9liorera l\u2019efficacit\u00e9 du service client et, par cons\u00e9quent, augmentera le chiffre d\u2019affaires et la satisfaction client de leurs entreprises \u201d, a ajout\u00e9 M. Yamade.<\/p>\n

Le WebRTC, le SIP et les centres d'appels commencent vraiment \u00e0 former un ensemble harmonieux. En effet, il ne fait gu\u00e8re de doute que l'ann\u00e9e 2015 va montrer \u00e0 quel point cet ensemble est harmonieux.<\/p>\n

Vous souhaitez en savoir plus sur le WebRTC, le SIP et les centres de contact ? C'est possible en participant \u00e0 l'\u00e9v\u00e9nement qui se tiendra du 28 au 30 janvier au centre des congr\u00e8s de la magnifique et chaleureuse ville de Miami Beach, en Floride. Nous esp\u00e9rons vous y voir.<\/p>\n

\u00c9dit\u00e9 par <\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

For those who are visit the Cloud Contact Center Channel often you are likely getting used to the items that discuss how WebRTC and SIP are perfect together, particularly for use by contact centers as they work to become omnichannel-enabled.  ” It is a big trend that will continue to grow in 2015. An example […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1500"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1500\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}