{"id":1481,"date":"2014-12-05T13:00:12","date_gmt":"2014-12-05T13:00:12","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-12-05T13:00:12","modified_gmt":"2014-12-05T13:00:12","slug":"zultys-mobile-communicator-for-iphone-has-contact-center-and-voice-mail-enhancements","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/zultys-mobile-communicator-for-iphone-has-contact-center-and-voice-mail-enhancements\/","title":{"rendered":"Zultys Mobile Communicator pour iPhone propose des am\u00e9liorations au niveau du centre de contact et de la messagerie vocale"},"content":{"rendered":"
\n

Zultys, fournisseur de solutions de communications unifi\u00e9es (UC) bas\u00e9 \u00e0 Sunnyvale, en Californie, vient de lancer [...]. Disponible en t\u00e9l\u00e9chargement imm\u00e9diat sur l'App Store d'Apple, les utilisateurs d'iPhone d'Apple pourraient \u00eatre int\u00e9ress\u00e9s par cette application. En effet, dans sa derni\u00e8re version, Zultys Mobile 4.0 permet aux utilisateurs d'iPhone d'acc\u00e9der aux fonctionnalit\u00e9s du centre de contact et de la messagerie vocale visuelle depuis leurs appareils mobiles.  <\/p>\n

\u201c Avec autant de collaborateurs constamment en d\u00e9placement, la possibilit\u00e9 d\u2019acc\u00e9der \u00e0 des fonctionnalit\u00e9s de communication unifi\u00e9e de haut niveau depuis un smartphone est devenue un crit\u00e8re essentiel lors du choix d\u2019un nouveau syst\u00e8me t\u00e9l\u00e9phonique pour les bureaux \u201d, a d\u00e9clar\u00e9 Steve Francis, directeur des ventes et du marketing chez Zultys. \u201c Avec le nouveau Mobile Communicator 4.0, Zultys am\u00e9liore la productivit\u00e9 et rend les employ\u00e9s plus accessibles \u00e0 leurs interlocuteurs, tant \u00e0 l'int\u00e9rieur qu'\u00e0 l'ext\u00e9rieur de l'entreprise, quel que soit l'endroit o\u00f9 ils se trouvent. \u201d<\/p>\n

La bonne nouvelle pour les responsables et les agents des centres d'appels, c'est qu'ils ne sont plus confin\u00e9s \u00e0 leur poste de travail. Gr\u00e2ce \u00e0 l'application, les agents pourront d\u00e9sormais passer ou recevoir des appels du centre d'appels depuis leurs appareils personnels. \u00c0 une \u00e9poque o\u00f9 les innovations permettant d\u2019acheminer les interactions vers les bonnes personnes au bon moment deviennent essentielles pour am\u00e9liorer \u00e0 la fois la productivit\u00e9 et l\u2019exp\u00e9rience utilisateur, cette fonctionnalit\u00e9 n\u2019est pas n\u00e9gligeable. Cela est particuli\u00e8rement vrai lorsqu\u2019il s\u2019agit d\u2019offrir aux agents \u00e0 distance et mobiles l\u2019ensemble des fonctionnalit\u00e9s dont ils disposent sur leur poste de travail.  <\/p>\n

Il convient \u00e9galement de noter que Zultys Mobile 4.0 offre aux utilisateurs d'iPhone un acc\u00e8s complet \u00e0 leur bo\u00eete vocale, y compris la visualisation des messages. En effet, la fonctionnalit\u00e9 \u00ab Visual Voice Mail \u00bb est con\u00e7ue pour faciliter le tri et l'\u00e9coute des messages entrants, tant pour la ligne personnelle de l'utilisateur que pour les lignes du centre de contact destin\u00e9es aux agents. De plus, les messages entrants peuvent \u00eatre enregistr\u00e9s, supprim\u00e9s ou transf\u00e9r\u00e9s \u00e0 un autre collaborateur, accompagn\u00e9s d'un message d'introduction personnalis\u00e9.<\/p>\n

Dans le domaine des centres d'appels, la mobilit\u00e9 ne se limite pas au t\u00e9l\u00e9travail. Il s'agit d'\u00eatre disponible m\u00eame au bureau, mais sans \u00eatre \u00e0 son poste, et de disposer de toutes les fonctionnalit\u00e9s n\u00e9cessaires pour \u00eatre joignable et r\u00e9actif. Tout repose en r\u00e9alit\u00e9 sur l'application. <\/p>\n

\u00c9dit\u00e9 par\n<\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

Sunnyvale, CA-based unified communications (UC) solutions provider Zultys has released . Available for immediate download on the Apple App store, if you are an Apple iPhone user you may wish to check this out. The reason is that in its latest release users of Zultys Mobile 4.0 will enable iPhone users to access contact center […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1481"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1481\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1481"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1481"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}