{"id":1479,"date":"2014-12-05T09:10:52","date_gmt":"2014-12-05T09:10:52","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-12-05T09:10:52","modified_gmt":"2014-12-05T09:10:52","slug":"computertalk-provides-contact-center-enhancement-to-sprint-complete-collaboration-service","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/computertalk-provides-contact-center-enhancement-to-sprint-complete-collaboration-service\/","title":{"rendered":"ComputerTalk apporte des am\u00e9liorations au centre de contact du service \u00ab Complete Collaboration \u00bb de Sprint"},"content":{"rendered":"<div>\n<p>La n\u00e9cessit\u00e9 de doter les organisations de fonctionnalit\u00e9s de centre de contact et de capacit\u00e9s de communications unifi\u00e9es (UC) partout, notamment pour r\u00e9pondre \u00e0 la croissance explosive du nombre d\u2019appareils mobiles utilis\u00e9s par les employ\u00e9s, les partenaires et les clients, a suscit\u00e9 un vif int\u00e9r\u00eat pour le march\u00e9 des communications unifi\u00e9es dans le cloud, tant de la part des clients que des fournisseurs de tous types cherchant \u00e0 am\u00e9liorer leurs fonctionnalit\u00e9s.\u00a0 C\u2019est pourquoi l\u2019annonce selon laquelle le fournisseur de services Sprint, par l\u2019interm\u00e9diaire de sa filiale, s\u2019associe au fournisseur de solutions de centre de contact afin d\u2019int\u00e9grer des fonctionnalit\u00e9s robustes de centre de contact dans Microsoft Lync m\u00e9rite d\u2019\u00eatre soulign\u00e9e.<\/p>\n<p><strong>Une offre compl\u00e8te et enrichie<\/strong><\/p>\n<p>Comme l'indique Sprint, l'objectif est d'offrir un guichet unique aux entreprises qui souhaitent r\u00e9pondre \u00e0 leurs besoins en mati\u00e8re de communications unifi\u00e9es, et le partenariat avec ComputerTalk illustre parfaitement ce qu'ils entendent par \u00ab guichet unique \u00bb.<\/p>\n<p>ComputerTalk propose une solution de centre de contact native appel\u00e9e \u00ab ice \u00bb. Il s'agit d'un centre de contact \u00ab tout-en-un \u00bb, exclusivement logiciel et bas\u00e9 sur le cloud, qui a \u00e9t\u00e9 d\u00e9velopp\u00e9 et int\u00e9gr\u00e9 \u00e0 l'ensemble de la pile Microsoft.  Parmi ses fonctionnalit\u00e9s, on trouve :<\/p>\n<ul>\n<li>Routage et distribution des contacts<\/li>\n<li>Concepteur complet de syst\u00e8mes de r\u00e9ponse vocale interactive (IVR)<\/li>\n<li>Enregistrement des appels et rapports historiques<\/li>\n<li>Surveillance en temps r\u00e9el et acheminement en fonction des comp\u00e9tences<\/li>\n<li>Interactions sp\u00e9cifiques au milieu<\/li>\n<li>\u201cOutil de conception \u201d UC Workflow \u00bb permettant de cr\u00e9er des applications en libre-service et des applications de routage complexes<\/li>\n<li>Messagerie instantan\u00e9e (IM), appels vocaux, e-mails, chat en ligne et Twitter<\/li>\n<li>Possibilit\u00e9 d'acheminer les appels vers n'importe quel terminal reconnu par Lync (par exemple, appareils mobiles, lignes fixes et t\u00e9l\u00e9phones Lync situ\u00e9s dans les espaces communs)<\/li>\n<li>Possibilit\u00e9 de rediriger les messages instantan\u00e9s vers des clients de messagerie instantan\u00e9e publics<\/li>\n<\/ul>\n<p>\u201c Sprint propose la premi\u00e8re suite de communications universelle de Microsoft dot\u00e9e d\u2019un centre de contact Lync natif offrant des fonctionnalit\u00e9s de niveau entreprise \u201d, a d\u00e9clar\u00e9 Mandle Cheung, pr\u00e9sident-directeur g\u00e9n\u00e9ral de ComputerTalk. \u201c Cela permettra aux clients de Sprint de passer rapidement et efficacement \u00e0 une solution d\u2019entreprise ax\u00e9e sur le cloud et le mobile pour la communication et la collaboration, tout en am\u00e9liorant l\u2019exp\u00e9rience client des entreprises. \u201d<\/p>\n<p>Sprint souligne que son ensemble de solutions comprend des fonctionnalit\u00e9s de mobilit\u00e9 am\u00e9lior\u00e9es et une connectivit\u00e9 SIP int\u00e9gr\u00e9e pour chaque utilisateur, ce qui permet aux clients de disposer d'une plateforme de communications unifi\u00e9es de bout en bout offrant une exp\u00e9rience coh\u00e9rente sur l'ensemble des outils de collaboration, des syst\u00e8mes d'exploitation et des terminaux.<\/p>\n<p>&nbsp;\u201c En dotant les employ\u00e9s, qui ont des besoins de communication et des modes de travail tr\u00e8s vari\u00e9s, de la technologie adapt\u00e9e, on parvient \u00e0 les f\u00e9d\u00e9rer, \u00e0 renforcer la collaboration et \u00e0 aider les entreprises \u00e0 se d\u00e9velopper plus rapidement \u201d, a d\u00e9clar\u00e9 Mike Fitz, vice-pr\u00e9sident charg\u00e9 de la commercialisation aupr\u00e8s des entreprises chez Sprint. \u201c L\u2019enrichissement de Sprint Complete Collaboration avec des fonctionnalit\u00e9s de centre de contact permet aux entreprises de proposer une solution de communications unifi\u00e9es (UC) homog\u00e8ne \u00e0 l\u2019ensemble de leurs collaborateurs, tout en ajoutant des capacit\u00e9s sp\u00e9cifiques \u00e0 certains groupes de travail, comme les outils uniques n\u00e9cessaires pour assister directement les clients. Les entreprises peuvent compter sur Sprint comme interlocuteur unique pour cette solution int\u00e9gr\u00e9e, qui s\u2019adaptera facilement \u00e0 l\u2019\u00e9volution de leurs besoins m\u00e9tier. \u201d<\/p>\n<p>L\u2019UC constituant le fondement de l\u2019offre de communications en tant que service (CaaS) en g\u00e9n\u00e9ral, et permettant d\u2019\u00e9tendre les fonctionnalit\u00e9s des centres de contact non seulement \u00e0 l\u2019ensemble de l\u2019organisation, mais aussi, \u00e0 terme, \u00e0 l\u2019ensemble de sa cha\u00eene de valeur, le rythme auquel les acteurs du secteur s'empressent d'am\u00e9liorer les fonctionnalit\u00e9s, notamment gr\u00e2ce \u00e0 des int\u00e9grations avec les services existants et les syst\u00e8mes d'exp\u00e9rience client d'entreprise tels que le CRM et l'ERP, va constituer une tendance majeure du secteur en 2015. Le partenariat entre Sprint et ComputerTalk t\u00e9moigne de l'importance que cette tendance va rev\u00eatir.<\/p>\n<p>\u00c9dit\u00e9 par <\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"http:\/\/pixel.quantserve.com\/pixel\/p-89EKCgBk8MZdE.gif\" border=\"0\" height=\"1\" width=\"1\" \/><\/p>\n<div id=\"s-share-buttons\" class=\"horizontal-w-c-circular s-share-w-c\"><a href=\"http:\/\/www.facebook.com\/sharer.php?u=\" target=\"_blank\" title=\"Partager sur Facebook\" class=\"s3-facebook hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"http:\/\/twitter.com\/intent\/tweet?text=&amp;url=\" target=\"_blank\" title=\"Partager sur Twitter\" class=\"s3-twitter hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"https:\/\/plus.google.com\/share?url=\" target=\"_blank\" title=\"Partager sur Google+\" class=\"s3-google-plus hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=\" target=\"_blank\" title=\"Partager sur LinkedIn\" class=\"s3-linkedin hint--top\" rel=\"noopener noreferrer\"><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>The desirability of giving organizations contact center functionality and UC capabilities everywhere, including accommodating the explosive growth of mobile devices by employees, partners and customers, has caused the cloud-based UC market to see intense interest both from customers and from vendors of all types seeking to enhance their functionality.&nbsp; It is why the announcement that&nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1479","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1479"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1479\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1479"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1479"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}