{"id":1477,"date":"2014-12-04T17:00:00","date_gmt":"2014-12-04T17:00:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-12-04T17:00:00","modified_gmt":"2014-12-04T17:00:00","slug":"hired-incontact-wins-hr-client-for-call-center","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/hired-incontact-wins-hr-client-for-call-center\/","title":{"rendered":"Recrutement : inContact remporte un contrat avec un client du secteur des ressources humaines pour un centre d'appels"},"content":{"rendered":"
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4 d\u00e9cembre 2014<\/p>\n

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inContact, leader dans le domaine des logiciels de centre de contact dans le cloud et des outils d'optimisation des agents de centre de contact, poursuit sur sa lanc\u00e9e apr\u00e8s une ann\u00e9e marqu\u00e9e par l'acquisition de nouveaux clients et son expansion.<\/p>\n

L'entreprise vient d'annoncer qu'elle comptait d\u00e9sormais parmi ses clients ce qu'elle a qualifi\u00e9 d\u201c\u201d acteur majeur du secteur du conseil en ressources humaines \u00bb.<\/p>\n

L'entreprise \u2013 dont inContact a refus\u00e9 de r\u00e9v\u00e9ler le nom, conform\u00e9ment aux protocoles en vigueur \u2013 a d\u00e9cid\u00e9 de faire migrer ses activit\u00e9s de centre de contact d'un syst\u00e8me sur site vers une solution cloud propos\u00e9e par inContact.<\/p>\n

\u201c Avec un effectif actuel de plus de 200 agents et des projets d\u2019expansion tant aux \u00c9tats-Unis qu\u2019\u00e0 l\u2019international, ce g\u00e9ant des ressources humaines a su reconna\u00eetre les avantages de l\u2019agilit\u00e9 et de l\u2019\u00e9volutivit\u00e9 offerts par une plateforme de centre de contact cloud unifi\u00e9e et multicanal \u201d, a indiqu\u00e9 inContact dans un communiqu\u00e9. Paul Jarman, dirigeant de l\u2019entreprise, s\u2019est montr\u00e9, \u00e0 juste titre, enthousiaste \u00e0 l\u2019\u00e9gard de son dernier client.<\/p>\n

\u201c En tant qu\u2019acteur de premier plan dans le secteur des ressources humaines, ce nouveau client \u00e9tablit des normes \u00e9lev\u00e9es en mati\u00e8re d\u2019exp\u00e9rience client et d\u2019excellence du service \u201d, a d\u00e9clar\u00e9 Jarman, PDG. \u201c Fort de dix ans d\u2019exp\u00e9rience dans la fourniture d\u2019une solution cloud multi-locataires, inContact a fait ses preuves en accompagnant des centres de contact \u00e0 forte croissance en leur garantissant s\u00e9curit\u00e9, fiabilit\u00e9 et \u00e9volutivit\u00e9. \u2019<\/p>\n

Cette initiative n'est que la derni\u00e8re d'une s\u00e9rie de succ\u00e8s remport\u00e9s par le leader des centres d'appels. L'entreprise, qui a conclu un partenariat avec une soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans le bien-\u00eatre bas\u00e9e dans le Colorado, a \u00e9t\u00e9 class\u00e9e par une grande publication sp\u00e9cialis\u00e9e dans les technologies parmi les 500 premiers fournisseurs de logiciels au monde, et a affich\u00e9 des r\u00e9sultats solides et satisfaisants. .<\/p>\n

Ce tout nouveau client mettrait en place un syst\u00e8me de r\u00e9partition automatique des appels et un serveur vocal interactif, qui constituent les \u00e9l\u00e9ments fondamentaux de la plateforme de centre de contact cloud prim\u00e9e d'inContact.<\/p>\n

Comme le savent d\u00e9j\u00e0 nos clients, l'ACD multicanal prend en charge les e-mails, le chat, les SMS et les messages sur les r\u00e9seaux sociaux, en plus des communications entrantes et sortantes traditionnelles. inContact int\u00e9grera sa plateforme principale \u00e0 la base de donn\u00e9es Salesforce existante afin d'afficher automatiquement les donn\u00e9es client \u00e0 l'\u00e9cran, pour une exp\u00e9rience client fluide et efficace.<\/p>\n

Le nouveau client du secteur des ressources humaines a \u00e9galement choisi la solution de gestion de la qualit\u00e9 (QM) dans le cloud d\u2019inContact pour remplacer son outil QM sur site existant.<\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

December 04, 2014 The leading provider of cloud contact center software and contact center agent optimization tools, inContact, is continuing with its impressive year of new clients and expansions. The company has just announced that it added what it described as “a major force in the human resources consulting industry” as a new client. The […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1477"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1477\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}