{"id":1428,"date":"2014-11-06T12:40:30","date_gmt":"2014-11-06T12:40:30","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-11-06T12:40:30","modified_gmt":"2014-11-06T12:40:30","slug":"seattle-company-brings-call-center-work-to-the-disabled","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/seattle-company-brings-call-center-work-to-the-disabled\/","title":{"rendered":"Une entreprise de Seattle propose des emplois dans un centre d'appels aux personnes en situation de handicap"},"content":{"rendered":"<div>\n<p>6 novembre 2014<\/p>\n<div>\n<p><img decoding=\"async\" src=\"http:\/\/images.tmcnet.com\/headshots\/2013\/rory-t.jpg\" height=\"59\" border=\"0\" \/><\/p>\n<div>Par , R\u00e9dacteur web<\/div>\n<\/div>\n<p>Cela semblerait \u00eatre la combinaison id\u00e9ale : des v\u00e9t\u00e9rans am\u00e9ricains handicap\u00e9s et motiv\u00e9s \u00e0 la recherche d'un emploi, et un secteur qui a besoin de main-d'\u0153uvre, o\u00f9 ces personnes seraient accueillies \u00e0 bras ouverts et s'investiraient pleinement dans leur travail.<\/p>\n<p>C'est ce qui a incit\u00e9 Matt Storey, pr\u00e9sident et cofondateur de Direct Interactions, \u00e0 recourir \u00e0 une solution de centre de contact virtuel bas\u00e9e sur le cloud afin de cr\u00e9er des opportunit\u00e9s d'emploi \u00e0 domicile pour les anciens combattants en situation de handicap et les familles de militaires.<\/p>\n<p>\u201c Je voulais prouver qu\u2019avec la technologie et les opportunit\u00e9s ad\u00e9quates, je pouvais \u00eatre comp\u00e9titif en tant que travailleur du savoir dans l\u2019\u00e9conomie actuelle \u201d, a d\u00e9clar\u00e9 Tom Gonzalez, un employ\u00e9 ayant servi pendant sept ans au sein des Navy SEALs. \u201c Chez Direct Interactions, je fais partie d\u2019une \u00e9quipe qui r\u00e9sout les probl\u00e8mes des clients et montre l\u2019exemple : ce n\u2019est pas parce qu\u2019une personne a un handicap qu\u2019elle ne peut pas exceller dans le monde du travail moderne. \u201d<\/p>\n<p>L'histoire remonte \u00e0 l'\u00e9poque o\u00f9 Storey et son associ\u00e9, le PDG Jonas Nicholson, avaient cr\u00e9\u00e9 plusieurs centres d'appels offshore dans les ann\u00e9es 1990 et s'\u00e9taient rendu compte que cette m\u00eame technologie pouvait donner des moyens d'action aux Am\u00e9ricains en situation de handicap et aux familles de militaires en leur permettant de travailler depuis chez eux.<\/p>\n<p>Aujourd'hui, les 200 agents de l'entreprise travaillent \u00e0 domicile et assurent le service client pour des entreprises technologiques, des municipalit\u00e9s et des organisations d\u00e9sireuses de d\u00e9montrer leur engagement en mati\u00e8re de responsabilit\u00e9 sociale des entreprises. Mais ils ne s'arr\u00eatent pas l\u00e0, loin de l\u00e0.<\/p>\n<p>Au cours des trois prochaines ann\u00e9es, Nicholson pr\u00e9voit d\u2019augmenter ses effectifs pour atteindre 1 000 agents \u00e0 l\u2019\u00e9chelle nationale. Il a \u00e9galement d\u00e9clar\u00e9 qu\u2019il esp\u00e9rait que d\u2019autres entreprises s\u2019inspireraient de Direct Interactions, qui a \u00e9t\u00e9 salu\u00e9e par l\u2019\u00c9tat de Washington et diverses associations \u00e0 but non lucratif pour ses efforts en mati\u00e8re de cr\u00e9ation d\u2019emplois destin\u00e9s aux personnes en situation de handicap.<\/p>\n<p>\u201c Le t\u00e9l\u00e9travail est une tendance gagnante, tout comme l'embauche de personnes en situation de handicap \u201d, a d\u00e9clar\u00e9 Nicholson. \u201c Nous aimerions que davantage d'entreprises suivent notre exemple. \u201d<\/p>\n<p>Il suffit d'une personne dot\u00e9e d'une vision et anim\u00e9e par le d\u00e9sir d'aider.<\/p>\n<p>\u00c9dit\u00e9 par <\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"http:\/\/pixel.quantserve.com\/pixel\/p-89EKCgBk8MZdE.gif\" border=\"0\" height=\"1\" width=\"1\" \/><\/p>\n<div id=\"s-share-buttons\" class=\"horizontal-w-c-circular s-share-w-c\"><a href=\"http:\/\/www.facebook.com\/sharer.php?u=\" target=\"_blank\" title=\"Partager sur Facebook\" class=\"s3-facebook hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"http:\/\/twitter.com\/intent\/tweet?text=&amp;url=\" target=\"_blank\" title=\"Partager sur Twitter\" class=\"s3-twitter hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"https:\/\/plus.google.com\/share?url=\" target=\"_blank\" title=\"Partager sur Google+\" class=\"s3-google-plus hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=\" target=\"_blank\" title=\"Partager sur LinkedIn\" class=\"s3-linkedin hint--top\" rel=\"noopener noreferrer\"><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>November 06, 2014 By , Web Editor It would seem like a perfect fit: Willing, disabled American veterans looking for work and an industry in need of employees would welcome a job and stick with it. That&rsquo;s what inspired Direct Interactions President and co-founder Matt Storey to utilize a cloud-based virtual contact center solution to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1428"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1428\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}