{"id":1407,"date":"2014-10-22T13:20:00","date_gmt":"2014-10-22T13:20:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-10-22T13:20:00","modified_gmt":"2014-10-22T13:20:00","slug":"incontacts-cloud-platform-a-hit-with-financial-company","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/incontacts-cloud-platform-a-hit-with-financial-company\/","title":{"rendered":"La plateforme cloud d'inContact remporte un franc succ\u00e8s aupr\u00e8s d'une soci\u00e9t\u00e9 financi\u00e8re"},"content":{"rendered":"
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22 octobre 2014<\/p>\n

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inContact, fournisseur de logiciels de centre de contact dans le cloud et d\u2019outils d\u2019optimisation des agents de centre de contact, a annonc\u00e9 que sa plateforme cloud principale avait \u00e9t\u00e9 choisie par une institution financi\u00e8re de premier plan. En choisissant \u00e0 la fois les solutions d'appels entrants et sortants issues de la plateforme cloud d'inContact, cette institution (qui a souhait\u00e9 rester anonyme, conform\u00e9ment aux protocoles de l'entreprise inContact) esp\u00e8re am\u00e9liorer l'efficacit\u00e9 de ses 280 agents, tout en d\u00e9veloppant ses activit\u00e9s.<\/p>\n

La plateforme de centre de contact dans le cloud d\u2019inContact aide les centres d\u2019appels \u00e0 accro\u00eetre leurs parts de march\u00e9 et leur rentabilit\u00e9, car elle ne n\u00e9cessite ni mat\u00e9riel ni logiciel co\u00fbteux. La r\u00e9partition automatique des appels et le serveur vocal interactif constituent les piliers de la plateforme. Le syst\u00e8me int\u00e8gre \u00e9galement les retours clients, l\u2019int\u00e9gration CRM\/CTI ( \u2013 ), des num\u00e9roteurs, la gestion de la qualit\u00e9, l\u2019optimisation et la gestion des effectifs, ainsi que des outils de reporting et d\u2019analyse.<\/p>\n

L'offre logicielle cloud d'inContact, associ\u00e9e \u00e0 son infrastructure mondiale de t\u00e9l\u00e9communications, a \u00e9t\u00e9 le facteur d\u00e9terminant dans la d\u00e9cision de l'entreprise, comme celle-ci l'a indiqu\u00e9 dans un communiqu\u00e9, dans le cadre de ses efforts visant \u00e0 am\u00e9liorer son efficacit\u00e9 op\u00e9rationnelle et \u00e0 garantir la continuit\u00e9 des activit\u00e9s ainsi que la reprise apr\u00e8s sinistre. Le cloud permettra en outre d'offrir \u00e0 ses clients des fonctionnalit\u00e9s, une flexibilit\u00e9 et une \u00e9volutivit\u00e9 accrues, ainsi qu'un meilleur service.<\/p>\n

\u201c La technologie cloud offre aux entreprises en pleine croissance une base stable pour les op\u00e9rations de leurs centres de contact, qui est \u00e9galement facilement \u00e9volutive \u00e0 mesure que leurs besoins changent \u201d, a d\u00e9clar\u00e9 Paul Jarman, PDG d\u2019inContact. \u201c Le service client doit savoir s\u2019adapter, et la technologie cloud est une solution id\u00e9ale pour ce secteur en pleine \u00e9volution. \u201d<\/p>\n

inContact aide les organisations du monde entier \u00e0 cr\u00e9er des exp\u00e9riences client et des exp\u00e9riences pour les collaborateurs des centres de contact qui soient plus personnalis\u00e9es, plus autonomisantes et plus engageantes. L'entreprise souligne qu'elle est le seul fournisseur \u00e0 proposer \u00e0 la fois une infrastructure de centre de contact et des solutions d'optimisation des effectifs, ainsi qu'un r\u00e9seau de t\u00e9l\u00e9communications de classe entreprise, pour une gestion optimale du parcours client.<\/p>\n

Par ailleurs, un acteur mondial du secteur des produits et services de s\u00e9curit\u00e9 a annonc\u00e9 qu\u2019il avait lui aussi choisi la solution prim\u00e9e d\u2019inContact pour ses propres besoins.<\/p>\n

Auparavant, l'entreprise (qui a \u00e9galement souhait\u00e9 rester anonyme) avait indiqu\u00e9 qu'elle \u00e9tait r\u00e9guli\u00e8rement confront\u00e9e \u00e0 des interruptions de service et \u00e0 des limitations du syst\u00e8me en raison de son ancien syst\u00e8me sur site. En raison de ces probl\u00e8mes, entre autres, sa capacit\u00e9 \u00e0 offrir un service client de haut niveau et \u00e0 adopter une approche plus intelligente dans ses op\u00e9rations en contact avec la client\u00e8le \u00e9tait entrav\u00e9e, ce qui, \u00e0 son tour, avait un impact n\u00e9gatif sur sa croissance ; elle a donc d\u00e9cid\u00e9 d\u2019opter pour la solution inContact.<\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

October 22, 2014 inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that its core cloud platform has been selected by a leading financial institution. By selecting both inbound and outbound solutions from inContact’s cloud core, the institution (which declined to be identified, as per inContact company protocols) […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1407","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1407"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1407\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}