{"id":1399,"date":"2014-10-21T12:24:50","date_gmt":"2014-10-21T12:24:50","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-10-21T12:24:50","modified_gmt":"2014-10-21T12:24:50","slug":"vocalcom-intros-cloud-based-contact-center-solution-for-us-smbs","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/vocalcom-intros-cloud-based-contact-center-solution-for-us-smbs\/","title":{"rendered":"Vocalcom lance une solution de centre de contact bas\u00e9e sur le cloud destin\u00e9e aux PME am\u00e9ricaines"},"content":{"rendered":"
\n

\u00c0 l'\u00e8re du num\u00e9rique, les services clients sont fournis par le biais de l'audio, de la vid\u00e9o, des r\u00e9seaux sociaux et de divers autres canaux. Les clients avertis sont de plus en plus exigeants envers les centres de contact. Dans ce contexte, de plus en plus de petites et moyennes entreprises adoptent des solutions de centre de contact h\u00e9berg\u00e9es dans le cloud afin d'offrir un service client de qualit\u00e9 sup\u00e9rieure. Propos\u00e9es sous forme de \u00ab plateforme en tant que service \u00bb, ces solutions cloud permettent aux entreprises d\u2019adapter leurs capacit\u00e9s \u00e0 la hausse ou \u00e0 la baisse en fonction des besoins saisonniers et de r\u00e9aliser des \u00e9conomies. Compte tenu de l\u2019\u00e9norme potentiel de croissance du march\u00e9 des centres de contact cloud, Vocalcom, un fournisseur de renom, a mis au point une nouvelle plateforme de centre de contact cloud riche en fonctionnalit\u00e9s. Baptis\u00e9e Vocalcom Cloud, cette solution a \u00e9t\u00e9 sp\u00e9cialement con\u00e7ue pour les petites et moyennes entreprises.<\/p>\n

L'un des principaux avantages d'une solution de centre de contact h\u00e9berg\u00e9e est qu'elle permet de rationaliser l'infrastructure informatique. La plateforme Vocalcom Cloud, dot\u00e9e de nombreuses fonctionnalit\u00e9s, est hautement \u00e9volutive et peut ainsi r\u00e9pondre aux besoins tant des grandes entreprises que des petites structures. Des fonctionnalit\u00e9s ou des postes suppl\u00e9mentaires peuvent \u00eatre facilement ajout\u00e9s pour accompagner la croissance d'une entreprise.<\/p>\n

Les entreprises peuvent facilement ajouter des fonctionnalit\u00e9s ou des licences suppl\u00e9mentaires \u00e0 mesure que leur activit\u00e9 se d\u00e9veloppe, ou lorsqu'elles font face \u00e0 des pics de volume saisonniers ou ponctuels, ce qui fait de cette solution un investissement tr\u00e8s polyvalent et \u00e0 faible risque.<\/p>\n

La plateforme peut \u00eatre mise en place rapidement et sans aucun investissement suppl\u00e9mentaire. En effet, elle permet \u00e0 un centre d'appels d'\u00eatre op\u00e9rationnel en quelques heures, sans frais d'installation ni investissement en capital.<\/p>\n

Outre les interactions par voix, chat en ligne, SMS et e-mail, Vocalcom Cloud int\u00e8gre \u00e9galement des fonctionnalit\u00e9s en libre-service. Le logiciel a \u00e9galement \u00e9t\u00e9 con\u00e7u pour prendre en charge les applications mobiles, gr\u00e2ce \u00e0 une API mobile. Il permet de lancer des campagnes sur divers canaux. <\/p>\n

Avant tout, Vocalcom Cloud b\u00e9n\u00e9ficie d'une assistance disponible 24 heures sur 24.<\/p>\n

Gr\u00e2ce \u00e0 tous ces avantages, Vocalcom Cloud constitue un investissement \u00e0 faible risque tant pour les petites que pour les grandes entreprises.<\/p>\n

Il convient de mentionner ici que Vocalcom prend en charge quelque 10 millions d'interactions num\u00e9riques et vocales chaque jour. Les entreprises d\u00e9sireuses de tirer parti des avantages du cloud ont adopt\u00e9 Vocalcom afin de dynamiser leurs strat\u00e9gies.<\/p>\n

\u00c9dit\u00e9 par <\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

In the digital age, customer services are delivered through audio, video, social media and various other channels. Savvy customers demand more from contact centers. Under this backdrop, more and more small and medium businesses are embracing cloud hosted contact center solutions to offer superior customer services. Delivered as platform as a service, these cloud-based solutions […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1399"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1399\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1399"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1399"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}