{"id":1345,"date":"2014-10-17T12:05:00","date_gmt":"2014-10-17T12:05:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-10-17T12:05:00","modified_gmt":"2014-10-17T12:05:00","slug":"when-outsourcing-choose-your-partner-carefully","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/when-outsourcing-choose-your-partner-carefully\/","title":{"rendered":"Lorsque vous externalisez, choisissez soigneusement votre partenaire"},"content":{"rendered":"
\n

17 octobre 2014<\/p>\n

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sont devenus indissociables de toute entreprise, car ils disposent d\u2019une \u00e9quipe d\u00e9di\u00e9e charg\u00e9e de traiter les demandes et les r\u00e9clamations des clients. De nombreuses entreprises pr\u00e9f\u00e8rent m\u00eame externaliser ces op\u00e9rations ax\u00e9es sur le client \u00e0 des soci\u00e9t\u00e9s sp\u00e9cialis\u00e9es dans les centres d\u2019appels, afin de r\u00e9duire leurs co\u00fbts et de pouvoir se concentrer sur leur c\u0153ur de m\u00e9tier. En cons\u00e9quence, l'externalisation des centres d'appels est devenue la norme dans le monde des affaires actuel, la majeure partie de cette externalisation \u00e9tant confi\u00e9e \u00e0 des entreprises situ\u00e9es en Inde, aux Philippines et dans d'autres pays d'Asie du Sud-Est.<\/p>\n

Cependant, choisir le bon partenaire pour un centre d\u2019appels n\u2019est pas chose facile en raison de la distance g\u00e9ographique et des diff\u00e9rences culturelles. Voici quelques bonnes pratiques susceptibles de faciliter ce choix pour les entreprises qui souhaitent externaliser leurs activit\u00e9s :<\/p>\n

Capacit\u00e9s du fournisseur retenu :<\/strong> Avant de recourir \u00e0 l'externalisation, il est important d'examiner minutieusement le prestataire choisi. L'exp\u00e9rience en mati\u00e8re d'exploitation de centres d'appels, les retours d'exp\u00e9rience des anciens clients, la charge de travail actuelle et les effectifs, le processus de formation et de recrutement du prestataire, ainsi que ses capacit\u00e9s multilingues et multicanaux font partie des facteurs \u00e0 prendre en compte.<\/p>\n

Types de services et mod\u00e8le tarifaire :<\/strong> Les entreprises doivent disposer d\u2019un plan d\u2019affaires clair pr\u00e9cisant ce qu\u2019elles attendent des prestataires. En g\u00e9n\u00e9ral, les prestataires d\u2019externalisation proposent des services de centre d\u2019appels entrants et sortants. En fonction des services requis, il convient de choisir un mod\u00e8le de tarification adapt\u00e9. Il existe de nombreux types de mod\u00e8les de tarification, tels que ceux bas\u00e9s sur l\u2019\u00e9quivalent temps plein (ETP), sur le nombre d\u2019incidents, sur le chiffre d\u2019affaires ou sur le nombre de transactions. Parmi ces diff\u00e9rents mod\u00e8les, c\u2019est le mod\u00e8le \u201c par transaction \u201d qui est le plus souvent adopt\u00e9 par les entreprises, car il permet aux clients de payer un tarif forfaitaire unique pour chaque transaction, selon Sanyam Khurana de <\/em>.<\/p>\n

Stabilit\u00e9 politique :<\/strong> Un autre aspect \u00e0 prendre en compte est le climat politique du pays dans lequel le fournisseur retenu est implant\u00e9. Il s'agit d'un \u00e9l\u00e9ment important pour garantir que l'activit\u00e9 ne soit pas perturb\u00e9e par des bouleversements politiques et des \u00e9meutes.<\/p>\n

En r\u00e9sum\u00e9, l'externalisation des activit\u00e9s des centres d'appels offre de nombreux avantages aux entreprises, \u00e0 condition qu'elles choisissent le bon partenaire. <\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

October 17, 2014 have become an integral part of every business as they have a dedicated team to handle customer requests and complaints. Many companies even prefer to outsource these customer-centric operations to specialized call center companies so that they can cut costs and can keep their focus on the core business. As a result, […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1345"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1345\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}