{"id":1320,"date":"2014-09-03T15:39:39","date_gmt":"2014-09-03T15:39:39","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-09-03T15:39:39","modified_gmt":"2014-09-03T15:39:39","slug":"use-ivr-to-hear-what-your-callers-are-really-saying","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/use-ivr-to-hear-what-your-callers-are-really-saying\/","title":{"rendered":"Utilisez le serveur vocal interactif (IVR) pour comprendre ce que vos correspondants disent vraiment"},"content":{"rendered":"<p>Il n\u2019est pas rare qu\u2019une entreprise utilise la technologie IVR pour rationaliser les interactions courantes ou pour lancer une enqu\u00eate. Si un consommateur peut facilement r\u00e9pondre \u00e0 quelques questions avant de mettre fin \u00e0 son appel, vous aurez plus de chances de recueillir son avis r\u00e9el.<\/p>\n<div id=\"s-share-buttons\" class=\"horizontal-w-c-circular s-share-w-c\"><a href=\"http:\/\/www.facebook.com\/sharer.php?u=\" target=\"_blank\" title=\"Partager sur Facebook\" class=\"s3-facebook hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"http:\/\/twitter.com\/intent\/tweet?text=&amp;url=\" target=\"_blank\" title=\"Partager sur Twitter\" class=\"s3-twitter hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"https:\/\/plus.google.com\/share?url=\" target=\"_blank\" title=\"Partager sur Google+\" class=\"s3-google-plus hint--top\" rel=\"noopener noreferrer\"><\/a><a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=\" target=\"_blank\" title=\"Partager sur LinkedIn\" class=\"s3-linkedin hint--top\" rel=\"noopener noreferrer\"><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Il n\u2019est pas rare qu\u2019une entreprise utilise la technologie IVR pour rationaliser les interactions courantes ou pour lancer une enqu\u00eate. Si un consommateur peut facilement r\u00e9pondre \u00e0 quelques questions avant de mettre fin \u00e0 son appel, vous aurez plus de chances de recueillir son avis r\u00e9el.<\/p>","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1320","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1320"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1320\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1320"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1320"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}