{"id":1062,"date":"2014-09-29T13:01:42","date_gmt":"2014-09-29T13:01:42","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-09-29T13:01:42","modified_gmt":"2014-09-29T13:01:42","slug":"panviva-inks-strategic-relationship-with-epic-connections-for-cloud-contact-center","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/panviva-inks-strategic-relationship-with-epic-connections-for-cloud-contact-center\/","title":{"rendered":"Panviva conclut un partenariat strat\u00e9gique avec EPIC Connections pour un centre de contact dans le cloud"},"content":{"rendered":"<div>\n<p>Comme l'indique le rapport de l'Aberdeen Group intitul\u00e9 \u201c Optimizing the Customer Experience through Cloud Contact Centers \u201d (juillet 2014), 31 % des centres de contact sont d\u00e9ploy\u00e9s dans le cloud. Les principaux facteurs qui poussent les centres de contact \u00e0 adopter la technologie cloud sont une plus grande flexibilit\u00e9 financi\u00e8re, associ\u00e9e \u00e0 une am\u00e9lioration de l'exp\u00e9rience client.<\/p>\n<p>Tirant parti de cette tendance, EPIC Connections (EPIC) a conclu un partenariat strat\u00e9gique avec Panviva afin d'int\u00e9grer Panviva SupportPoint Cloud comme application d'accompagnement des processus m\u00e9tier au sein de la suite technologique de services g\u00e9r\u00e9s d'EPIC.<\/p>\n<p>Panviva est un cabinet de conseil en d\u00e9veloppement de contenu qui a d\u00e9velopp\u00e9 SupportPoint. SupportPoint est une solution d\u2019accompagnement des processus m\u00e9tier (BPG) reposant sur la technologie cloud. Parmi les principaux atouts de cette solution, on peut citer l\u2019\u00e9volutivit\u00e9, la flexibilit\u00e9 permettant de s\u2019adapter aux pics et aux creux saisonniers, le chiffrement SSL, l\u2019authentification bas\u00e9e sur des autorisations, un syst\u00e8me de licence \u00e0 l\u2019utilisation, la compatibilit\u00e9 avec les appareils mobiles, et bien plus encore.<\/p>\n<p>Outre son d\u00e9ploiement sous forme de service enti\u00e8rement g\u00e9r\u00e9 et \u00e9conomique, le logiciel d\u2019accompagnement des processus m\u00e9tier SupportPoint Cloud offre aux travailleurs du savoir un acc\u00e8s instantan\u00e9 aux informations pr\u00e9cises, \u00e0 la navigation dans les flux de travail, aux applications et \u00e0 la communication \u2013 le tout regroup\u00e9 en un seul endroit et accessible via une interface simple.<\/p>\n<p>EPIC Connections (EPIC), qui d\u00e9ploie Panviva SupportPoint, est un prestataire de services de conseil et d'externalisation pour les centres de contact. Sa suite technologique de services g\u00e9r\u00e9s constitue un centre de contact complet dans le cloud.  Cette suite offre \u00e0 ses clients un acc\u00e8s direct \u00e0 des outils technologiques bas\u00e9s sur le cloud, parfaitement adapt\u00e9s \u00e0 toutes les entreprises.<\/p>\n<p>Comme l'indique le blog d'EPIC, \u201c le fait de disposer de syst\u00e8mes de centre de contact bas\u00e9s sur le cloud rend la mise en \u0153uvre de solutions cl\u00e9s tout \u00e0 fait r\u00e9aliste \u201d. Cela augmente \u00e9galement les chances d'am\u00e9liorer l'exp\u00e9rience client globale. C'est pourquoi EPIC a conclu un partenariat strat\u00e9gique avec Panviva.<\/p>\n<p>L'un des extraits du blog indiquait que les centres de contact vocaux restent un excellent moyen de rester en contact avec les clients. De plus, les centres de contact bas\u00e9s sur le cloud permettent aux entreprises de consacrer plus de temps aux clients et moins de temps \u00e0 la gestion des aspects techniques. Gr\u00e2ce \u00e0 la mise en place de syst\u00e8mes adapt\u00e9s, les responsables peuvent avoir l'assurance que les besoins des clients sont pris en charge de mani\u00e8re ad\u00e9quate.<\/p>\n<p>\u00c9dit\u00e9 par<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"http:\/\/pixel.quantserve.com\/pixel\/p-89EKCgBk8MZdE.gif\" alt=\"\" width=\"1\" height=\"1\" border=\"0\" \/><\/p>\n<div id=\"s-share-buttons\" class=\"horizontal-w-c-circular s-share-w-c\"><\/div>","protected":false},"excerpt":{"rendered":"<p>As cited in the Aberdeen Group\u2019s report titled \u201cOptimizing the Customer Experience through Cloud Contact Centers (July 2014)\u201d, 31 percent of contact centers are deployed in the cloud. The key driving forces for contact centers to adapt cloud technology are enhanced financial flexibility complemented with augmented customer experiences. Cashing in on this trend, EPIC Connections [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1062"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1062\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}