{"id":1054,"date":"2014-09-24T17:09:29","date_gmt":"2014-09-24T17:09:29","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-09-24T17:09:29","modified_gmt":"2014-09-24T17:09:29","slug":"can-the-cloud-call-center-help-you-divert-risk","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/fr\/can-the-cloud-call-center-help-you-divert-risk\/","title":{"rendered":"Le centre d'appels dans le cloud peut-il vous aider \u00e0 r\u00e9duire les risques ?"},"content":{"rendered":"
\n

Dans toute entreprise, il existe toujours un certain niveau de risque. Pour le propri\u00e9taire ou le dirigeant, c\u2019est souvent son niveau de tol\u00e9rance au risque qui dicte les d\u00e9cisions \u00e0 prendre pour l\u2019avenir. Cela influe \u00e9galement sur les d\u00e9cisions relatives \u00e0 la mise en place de nouveaux processus, au lancement de nouvelles initiatives et \u00e0 la collaboration avec de nouveaux partenaires. Si l\u2019entreprise \u00e9volue dans le secteur des centres d\u2019appels, plusieurs \u00e9l\u00e9ments doivent \u00eatre pris en compte en mati\u00e8re de risque.<\/p>\n

Pour beaucoup, ces consid\u00e9rations portent principalement sur le cloud et sur la question de savoir s\u2019il est judicieux ou non de franchir le pas. Dans certains cas, les d\u00e9cideurs s\u2019inqui\u00e8tent du risque qu\u2019ils per\u00e7oivent comme inh\u00e9rent au passage au cloud. Lorsque les donn\u00e9es sont transf\u00e9r\u00e9es vers un serveur externe, on part du principe que le contr\u00f4le est \u00e9galement c\u00e9d\u00e9 \u00e0 un tiers et que l\u2019entreprise s\u2019expose \u00e0 davantage de risques.<\/p>\n

Les fuites de donn\u00e9es font \u00e9galement l'objet d'une attention consid\u00e9rable dans l'actualit\u00e9, ce qui rend les dirigeants d'entreprise nerveux lorsqu'il s'agit d'envisager d'autoriser des tiers \u00e0 acc\u00e9der \u00e0 leur environnement. Chaque fois qu'une personne ext\u00e9rieure \u00e0 l'organisation acc\u00e8de au r\u00e9seau, il existe un risque que l'infrastructure de l'entreprise soit compromise.<\/p>\n

Compte tenu de ces consid\u00e9rations, quel est le bon moment pour envisager le cloud ? Cela entra\u00eene-t-il davantage de risques ou permet-il de transf\u00e9rer ces risques au fournisseur ? En termes de co\u00fbts, cette derni\u00e8re affirmation est sans aucun doute vraie. Il vaut la peine d'\u00e9tudier la possibilit\u00e9 de passer \u00e0 un mod\u00e8le de tarification \u00e0 l'utilisation plut\u00f4t que d'investir des ressources et des capitaux consid\u00e9rables dans un syst\u00e8me interne.<\/p>\n

Cela est particuli\u00e8rement vrai sur un march\u00e9 o\u00f9 le paysage concurrentiel ne cesse d'\u00e9voluer. De nouveaux prestataires font sans cesse leur apparition sur le march\u00e9 et leurs structures tarifaires pourraient suffire \u00e0 orienter les clients vers d'autres solutions. En d'autres termes, la concurrence peut recourir \u00e0 une approche \u00ab cloud \u00bb pour les services de centre d'appels et est donc en mesure de mener une concurrence acharn\u00e9e en mati\u00e8re de tarification.<\/p>\n

Par ailleurs, les mises \u00e0 jour, les mises \u00e0 niveau et la maintenance du syst\u00e8me sont bien plus faciles \u00e0 g\u00e9rer lorsqu\u2019elles sont prises en charge par le fournisseur plut\u00f4t qu\u2019en interne. Si la possibilit\u00e9 de transf\u00e9rer cette responsabilit\u00e9 existe, quel est l\u2019obstacle qui emp\u00eache de se lancer ?<\/p>\n

Interactive Intelligence abordera chacun de ces \u00e9l\u00e9ments et expliquera pourquoi le cloud pr\u00e9sente moins de risques lors d'un prochain webinaire, Comment la migration de votre centre de contact vers le cloud \u00e9limine les risques : une nouvelle fa\u00e7on d'\u00e9valuer le co\u00fbt total de possession (TCO) du cloud.<\/em> Pr\u00e9vu le 30 septembre \u00e0 11 h 30 (heure de la c\u00f4te Est), cet \u00e9v\u00e9nement vous permettra d\u2019explorer les v\u00e9ritables enjeux du d\u00e9bat sur le cloud. Ne manquez pas cette occasion \u2013 d\u00e8s aujourd\u2019hui.<\/p>\n

\u00c9dit\u00e9 par <\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

In every business, there is always a level of risk. For the owner or business leader, their level of risk tolerance will often dictate decisions moving forward. It will also contribute to the decisions made on implementing new processes, launching new initiatives and engaging new partners. If the business is in the call center space, […]<\/p>\n","protected":false},"author":1,"featured_media":1055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/comments?post=1054"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/posts\/1054\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media\/1055"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/media?parent=1054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/categories?post=1054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/fr\/wp-json\/wp\/v2\/tags?post=1054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}