{"id":949,"date":"2014-09-12T11:19:26","date_gmt":"2014-09-12T11:19:26","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-09-12T11:19:26","modified_gmt":"2014-09-12T11:19:26","slug":"fusion-and-technology-for-business-corp-sign-exclusive-agreement","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/fusion-and-technology-for-business-corp-sign-exclusive-agreement\/","title":{"rendered":"Fusion and Technology for Business Corp. Sign Exclusive Agreement"},"content":{"rendered":"
\n

When we look back at the biggest trends of 2014 in the contact center solutions community, there can be little doubt that the momentum behind the move to the cloud will top the list. This has been true globally and cuts across all organization sizes and industry sectors. In fact, perhaps the community should adopt a tagline along the lines of \u201cThe Cloud and Contact Centers: Perfect Together!\u201d<\/p>\n

Another example of just how important the integration of cloud and contact center functionality has become is the announcement by Fusion\u2014a provider of cloud communications, cloud connectivity, and cloud computing services\u2014that it has entered into an exclusive agreement with TFB (Technology for Business Corporation) to integrate TFB\u2019s proprietary contact center and IVR software solutions into Fusion\u2019s cloud services platform.<\/p>\n

The partners believe that moving TFB\u2019s full suite of applications to the cloud will make this sophisticated solution more accessible to companies of all sizes. The agreement provides for the future purchase of the software and associated intellectual property.<\/p>\n

As noted, this is an exclusive agreement. Fusion now has the exclusive right to market TFB\u2019s cloud-based contact center solution and its full suite of cloud communications, cloud connectivity, and cloud computing solutions to TFB\u2019s more than 500 enterprise customers in the healthcare, government, energy, finance, and hospitality sectors. The opportunity for Fusion here is that most TFB customers are currently using the software on-premises, meaning they are prime candidates for cloud migration.<\/p>\n

As the partners noted in their announcement, the cloud-based contact center segment is expected to grow at a CAGR of 17.5 percent, reaching nearly $2.0 billion by 2018. Last year, more than 62 percent of organizations reported using some type of cloud-based contact center solution, and approximately half of those not currently using cloud-based solutions plan to adopt them within the next 18 months.<\/p>\n

\u201cThe best way to evaluate the benefits of technology is to learn directly from the customers who use it,\u201d said Matthew Rosen, CEO of Fusion. \u201cWe\u2019ve learned from large enterprises served by TFB\u2014including major nationwide retailers, expanding healthcare systems, and government agencies\u2014just how significant an impact TFB\u2019s contact center solution has had on their organizations. Each enjoys outstanding service and support for advanced applications developed specifically for their industry\u2019s unique requirements. We\u2019ve brought the very best contact center features and functionality to our cloud to ensure that our customers have the tools they need across all customer touchpoints, including intelligent routing, monitoring, and real-time reporting.\u201d<\/p>\n

Charles Cuggino, CEO of TFB, said, \u201cWe\u2019re excited about our exclusive partnership with Fusion to bring our solutions to the cloud. We believe that the flexibility and scalability inherent in cloud solutions add tremendous customer value, combining a compelling OpEx financing model with the integration of future-proof communications, customer service, and database applications that have been developed for enterprises with sophisticated requirements. The cloud allows us to make our advanced applications securely available to all enterprises, regardless of their size or industry. Even the largest companies with multiple locations and seasonal business cycles can rely on our integrated cloud solutions to more cost-effectively open their systems to the integration of support applications\u2014such as device-agnostic multimedia communications and enterprise-scale IVR on demand\u2014delivering the services they need when and how they need them.\u201d<\/p>\n

It is hard to ignore the figures from the two research firms regarding market potential. In fact, it could be argued that contact center solutions have emerged this year as one of the main drivers of cloud adoption. The reason is that the combination of the cloud\u2019s ability to provide ubiquitous connectivity to an increasingly dispersed workforce, serve as a cost-effective enabler of real-time omnichannel interactions, and act as the conduit for enterprise-wide information sharing\u2014where big data can be leveraged to generate actionable business intelligence\u2014makes this a marriage of opportunity rather than mere convenience.<\/p>\n

It will be interesting to see what the research firms have to say when they tally up the year-end results.<\/p>\n

Edited by Stefania Viscusi<\/a><\/p>\n<\/div>\n

\"\"<\/p>\n

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When we look back at what the biggest trends were in 2014 in the contact center solutions community there can be little doubt that topping the list will be the momentum moving to the cloud has gathered. This has been true globally and it cuts across all organization sizes and industry verticals. In fact, maybe […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=949"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/949\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=949"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=949"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}