{"id":908,"date":"2014-08-29T09:57:41","date_gmt":"2014-08-29T09:57:41","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-08-29T09:57:41","modified_gmt":"2014-08-29T09:57:41","slug":"adtech-global-enhances-stratx-offering-using-verints-wfo-suite","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/adtech-global-enhances-stratx-offering-using-verints-wfo-suite\/","title":{"rendered":"Adtech Global Enhances Its Stratx Offering Using Verint\u2019s WFO Suite"},"content":{"rendered":"
\n

Adtech Global, a provider of solutions that enhance customer service operations and maximize workforce efficiency, announced that its Stratx offering now enables users to take advantage of the full suite of Verint\u2019s Workforce Optimization solutions in a cloud environment.<\/p>\n

Adtech Global launched the Stratx solution with only WFO functionality, but it has now been updated to include additional cloud-based versions of speech analytics, text analytics, and customer feedback software.<\/p>\n

The Stratx solution is also Adtech\u2019s response to contact centers that required self-managed ACD\/PBX and cloud-based WFO applications. Stratx ensures that all Verint WFO operations\u2014including servers, hardware, software, and services\u2014are managed around the clock from a secure data center, eliminating the need for users to invest in expensive servers and software. This also eliminates extensive management requirements, giving customers peace of mind knowing that all hardware and software components are being managed in real time.<\/p>\n

John Bourne, senior vice president of global channels and alliances at Verint, remarked, \u201cThrough our partner relationships, Verint focuses on supporting our customers\u201d requirements and needs in the ways they choose to deploy our solutions\u2014and also on helping them simplify operations and reduce expenses. Adtech Global is well-versed in our WFO solutions and has been a long-standing Verint partner.\u201d<\/p>\n

The Verint WFO suite allows users to extract critical information from customer interactions to optimize workforce performance and also provides the analytics needed to convert raw data into actionable insights.<\/p>\n

Jeremy Powell, vice president of information systems at Adtech Global, added, \u201cAdtech Global\u2019s Stratx integrates seamlessly with your on-site ACD\/PBX unlike any other cloud-based contact center solution. This is a significant advancement in the contact center industry because it enables customers to save resources, time, and money by maintaining their own ACD\/PBX, while simultaneously using one of the most advanced solutions available.\u201d <\/p>\n

Edited by Stefania Viscusi<\/a><\/p>\n<\/div>\n

<\/p>\n

<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

Adtech Global, a provider of solutions that enhance customer service operations and maximize workforce efficiency, said its Stratx offering now enables users to enjoy the full suite of Verint’s Workforce Optimization solutions in a cloud environment. Adtech Global launched the Stratx solution with just WFO functionality but it is now tweaked to include additional cloud-based […]<\/p>\n","protected":false},"author":1,"featured_media":909,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-908","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=908"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/908\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/909"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}