{"id":594,"date":"2014-06-24T11:45:52","date_gmt":"2014-06-24T11:45:52","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-06-24T11:45:52","modified_gmt":"2014-06-24T11:45:52","slug":"birch-communications-named-top-50-by-benchmarkportal","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/birch-communications-named-top-50-by-benchmarkportal\/","title":{"rendered":"Birch Communications Named One of the Top 50 by BenchmarkPortal"},"content":{"rendered":"
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Birch Communications, a provider of business-focused communications, cloud, and managed services, has been named one of the Top 50 in BenchmarkPortal\u2019s 2014 Top 100 Small Call Center competition. Birch Communications earned this Top 50 ranking after its key metrics were evaluated against those of its industry peers.  <\/p>\n

\u201cThis year, it is an honor to move up to the Top 50 in a thorough comparison with our peers,\u201d noted Chris Aversano, executive vice president and COO of Birch. \u201cAt Birch, our customer care teams strive to provide faster and better service to our customers than they would receive if they contacted any of our competitors. Our call center staff answers most calls within 60 seconds or less, achieving a prestigious 80 percent service level. Our company tagline is \u2018At Your Service,\u2019 and at Birch, we really mean it.\u201d<\/p>\n

Birch Communications provides IP-based communications, cloud, and managed services to businesses in all 50 states, the District of Columbia, Canada, and Puerto Rico. Birch\u2019s services include: voice, broadband, Internet access, hosted services, managed services, wireless voice, wireless data, and many other communications, cloud, and managed services. \u00a0Voice and broadband services are, in most cases, delivered using Birch\u2019s secure IP network. <\/p>\n

In April, Birch\u2019s Customer Service Department earned Certification as a Center of Excellence from BenchmarkPortal. As part of the call center certification process, Birch\u2019s Customer Service Department underwent a rigorous benchmarking process that compared its operational metrics to those of its peers using BenchmarkPortal\u2019s database, which is considered the largest database of contact center metrics. A group of experts from BenchmarkPortal audited and verified key data from the contact center applying for the certification.<\/p>\n

The BenchmarkPortal call center certification process evaluates a call center's efficiency based on a number of criteria, such as first-call resolution, cost per call, call waiting time, customer satisfaction, agent satisfaction, and human resources utilization.<\/p>\n

Edited by <\/p>\n<\/div>\n

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Birch Communications, a provider of business focused communications, cloud and managed services, has won a Top 50 placement in the Top 100 Small Call Center competition for 2014 from BenchmarkPortal. Birch Communications was awarded the Top 50 placement after evaluating key metrics against industry peers.   “This year it is an honor to move up […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-594","post","type-post","status-publish","format-standard","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=594"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/594\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}