{"id":1890,"date":"2016-01-07T07:03:00","date_gmt":"2016-01-07T08:03:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2016-01-07T07:03:00","modified_gmt":"2016-01-07T08:03:00","slug":"study-advises-latin-american-markets","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/study-advises-latin-american-markets\/","title":{"rendered":"Study Offers Guidance on Latin American Markets"},"content":{"rendered":"

January 7, 2016<\/p>\n

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New analysis from a leading market research firm is showing Latin America what much of the world already knows: An omnichannel strategy can yield significant returns in the contact center industry.<\/p>\n

That\u2019s one conclusion reached by Frost & Sullivan (News<\/a> \u2013 Alert<\/a>) (F&S) concluded in its new report, \u201cLatin American Contact Systems Market 2015.\u201d The recently released study offers a wealth of reliable information for decision makers, noting that \u201ccontact center analytics, workforce management, and quality monitoring applications are gradually gaining companies\u2019 attention,\u201d especially in Latin America.<\/p>\n

Taking a new direction is sure to pay off big time.<\/p>\n

\u201cCompanies have begun to realize the importance of speech, voice, and process analytics, as well as workforce management and quality monitoring applications,\u201d said Maiara Paula Munhoz, Digital Transformation Industry Analyst at Frost & Sullivan, in a statement. \u201cThe poor economic situation in Brazil and other Latin American countries is driving higher demand for these applications among companies seeking to boost productivity and efficiency, optimize costs, and retain customers.\u201d<\/p>\n

Brazil, which accounts for nearly half of total revenue in the Latin American contact center systems market, is in the midst of an economic and political crisis, F&S noted.<\/p>\n

\u201cWith inflation in the country reaching 9.2 percent and uncertainty plaguing most markets in the region, contact center system vendors need to reinvent themselves to survive,\u201d F&S said. \u201cThey should also offer more innovative solutions to help their customers increase productivity,\u201d they added.<\/p>\n

\u201cOrganizations will gravitate toward hosted and cloud-based contact center systems because their total cost of ownership is lower than that of on-premises solutions,\u201d Munhoz noted. \u201cSecondly, the shift from a capital expenditure model to an operating expenditure model will simplify cost management for companies.\u201d<\/p>\n

Frost & Sullivan also said that the devaluation of Latin American currencies against the U.S. dollar is dampening investment in contact center systems, as deals are conducted in dollars. Colombia, Mexico, and Brazil will be particularly affected, as their currencies are expected to depreciate by 24 percent, 14 percent, and 40 percent, respectively.<\/p>","protected":false},"excerpt":{"rendered":"

January 07, 2016 New analysis from a leading market researcher is showing Latin America what much of the world already knows: The Omnichannel effort can pay big dividends in the contact center industry. That’s one conclusion Frost & Sullivan (News – Alert) (F&S) reached in its new report, “Latin American Contact Systems Market 2015.” The recently […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1890"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1890\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}