{"id":1860,"date":"2015-12-03T11:04:00","date_gmt":"2015-12-03T12:04:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-12-03T11:04:00","modified_gmt":"2015-12-03T12:04:00","slug":"energy-time-savings-big-selling-point-for-move-to-cloud","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/energy-time-savings-big-selling-point-for-move-to-cloud\/","title":{"rendered":"Energy and Time Savings Are Major Selling Points for the Move to the Cloud"},"content":{"rendered":"

December 3, 2015<\/p>\n

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Energy sources other than the traditional fossil fuels are gaining renewed respect and new supporters around the world today. If we can generate power from the free wind and sun all around us, why wouldn't we?<\/p>\n

So, taking that idea a step further, a major provider of alternative residential energy has announced that it is moving its contact center operations to inContact\u2019s unified cloud platform. The cost savings and efficiency alone justify the move, but there are other reasons as well.<\/p>\n

\u201cThe company will implement inContact\u2019s cloud solution for more than 200 agents across four contact centers and use the functional and flexible cloud-based solution to support its aggressive growth plans,\u201d inContact said in a statement.<\/p>\n

The energy company\u2014which, according to inContact\u2019s company protocols, was not identified\u2014said it chose inContact Cloud for its flexibility and ability to drive revenue through streamlined services. It\u2019s a move inContact has seen before.<\/p>\n

\u201cinContact\u2019s seamless cloud platform is designed to simplify contact center operations so companies can focus on growing and scaling their offerings,\u201d said inContact CEO Paul Jarman, commenting on the new client. \u201cBy delivering our solutions in the cloud, inContact ensures ease of use through comprehensive platform integration.\u201d<\/p>\n

According to both parties, the inContact Cloud Contact Center Platform is built on a multi-channel Automatic Call Distributor (ACD) and a fully integrated Interactive Voice Response (IVR) system. inContact\u2019s ACD provides a universal, multi-channel queue that allows the company to support customers via voice, chat, email, and social media. The integrated IVR system offers self-service and automatic callback options during periods of unusually high call volume, which greatly reduces contact center hold times and improves the overall customer experience.<\/p>\n

It\u2019s worth noting that inContact\u2019s new customer also selected inContact Agent for Salesforce to integrate with its existing Salesforce CRM. \u201cIntegrating the inContact platform with the company\u2019s CRM will boost contact center efficiency by providing a single interface that displays customer information in pop-up screens, enabling agents to deliver a higher level of customer service,\u201d the energy company added.<\/p>","protected":false},"excerpt":{"rendered":"

December 03, 2015 Energy sources outside of the old standby of fossil fuels are gaining new respect and new proponents in the world today. If we can get power from the free wind and sun all around us, why wouldn’t we? So taking that thought to its next logical step, a major provider of alternative […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1860"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1860\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}