{"id":1839,"date":"2015-11-05T14:33:00","date_gmt":"2015-11-05T15:33:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-11-05T14:33:00","modified_gmt":"2015-11-05T15:33:00","slug":"outbound-communications-key-for-expansion","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/outbound-communications-key-for-expansion\/","title":{"rendered":"Outbound Communications Are Key to Expansion"},"content":{"rendered":"

November 5, 2015<\/p>\n

\n
<\/div>\n<\/div>\n

While it seems that online shopping is helping to drive down business at brick-and-mortar locations, there is one industry that is doing just fine in this Web-driven age: transportation.<\/p>\n

Think about it: No matter what you order from an online site, they have to get the product to you somehow to complete the sale, and since drones aren't yet widely available, the transportation industry is happily filling the gap.<\/p>\n

That may be one reason why a leading global transportation company has just signed a contract with inContact, the leading provider of cloud contact center software and contact center agent optimization tools, to update its outdated on-premises system. According to a press release, the company\u2014which, in accordance with inContact\u2019s current policies, was not identified\u2014will utilize inContact\u2019s comprehensive solution, including network connectivity via a scalable cloud platform, to support its growing operations.<\/p>\n

\u201cWith a worldwide distribution network second to none, this leading transportation company needed a functional, flexible solution to provide superior service to its customers,\u201d noted inContact CEO Paul Jarman. \u201cThe versatile structure of inContact\u2019s cloud platform, combined with our cost-effective billing model, is ideal for growing organizations to differentiate themselves and succeed in a global and competitive marketplace.\u201d<\/p>\n

According to both sides, inContact\u2019s new customer will implement the multi-channel Automatic Call Distributor and fully integrated Interactive Voice Response solutions, which are key building blocks of the inContact Software as a Solution<\/a> platform. \u201cThe ACD provides a unified queue for all multichannel interactions, enabling the company to assist customers through their preferred communication channels, including voice, chat, email, and social media,\u201d the company said. \u201cInContact\u2019s integrated IVR system offers customers self-service options while ensuring their needs are addressed by the most skilled and appropriate agents.\u201d<\/p>\n

For outbound communications, the company will use inContact\u2019s Personal Connection dialer to increase productivity by seamlessly connecting agents with clients while eliminating the telltale awkward pause typical of legacy dialers.<\/p>","protected":false},"excerpt":{"rendered":"

November 05, 2015 While it seems that Internet shopping is helping drive down business at brick-and-mortar locations, there is one industry that’s doing just fine in a Web-driven age: Transportation. Think about it: No matter what you order from an online site, somehow they have to get the product to you to complete the sale, […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1839"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1839\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}