{"id":1808,"date":"2015-10-01T10:13:00","date_gmt":"2015-10-01T10:13:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-10-01T10:13:00","modified_gmt":"2015-10-01T10:13:00","slug":"cloud-contact-centers-get-an-upgrade","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/cloud-contact-centers-get-an-upgrade\/","title":{"rendered":"Cloud Contact Centers Get an Upgrade"},"content":{"rendered":"

October 1, 2015<\/p>\n

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Former Disney (News<\/a> \u2013 Alert<\/a>) Chief Executive Michael Eisner was once famously quoted as saying, \u201cIf it\u2019s not growing, it\u2019s going to die.\u201d While he may have been referring to the entertainment industry, his words apply to just about any area of business.<\/p>\n

That may be part of the motivation behind inContact\u2019s latest release. The cloud contact center leader has just unveiled the fall 2015 release of its award-winning cloud contact center platform. \u201cAs part of the release, inContact is establishing the core technology components of a complete cloud customer interaction platform and redefining the comprehensive cloud solution for the contact center market,\u201d the company said in a statement.<\/p>\n

In the rollout, inContact says it has included five components that are integrated into an all-in-one cloud system. They are:<\/p>\n

Global Cloud Infrastructure,<\/strong> which is reported to be a highly scalable, reliable, redundant, and secure foundation for inContact\u2019s 24\u00d77 global, carrier-grade infrastructure;<\/p>\n

Omnichannel Interactions (News<\/a> \u2013 Alert<\/a>)<\/strong>, including cloud-based multimedia routing for all customer interactions, including traditional channels;<\/p>\n

inContact Voice as a Service<\/strong>, the company\u2019s trademarked and optimized voice quality solution for contact centers built on its carrier-grade, global network. It includes \u201cthe most flexibility, connectivity options, and monitoring available from any contact center provider,\u201d according to inContact.<\/p>\n

Workforce Optimization,<\/strong> with a robust suite of cloud-based tools to help organizations transform the quality of customer interactions by improving agent performance and optimizing operations;<\/p>\n

Analytics,<\/strong> incorporating the consolidated inContact data analytics cloud with reporting and analytics tools ranging from simple to sophisticated to provide maximum visibility and control over contact center operations.<\/p>\n

\u201cNo other cloud contact center provider offers the depth and breadth of technology, people, and partners that we bring to the table to help companies achieve their goals,\u201d said inContact CEO Paul Jarman, commenting on the latest release. \u201cWith our comprehensive cloud-based approach, we are making it easier and more affordable for companies of all sizes to create and manage exceptional customer experiences while meeting their key business metrics.\u201d<\/p>","protected":false},"excerpt":{"rendered":"

October 01, 2015 Former Disney (News – Alert) Chief Executive Michael Eisner was once famously quoted as saying, “If it’s not growing, it’s going to die.” While he might have been talking about the entertainment industry, his words can pertain to just about any area of business. That may be part of the motivation behind the […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1808"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1808\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}