{"id":1802,"date":"2015-09-24T08:38:38","date_gmt":"2015-09-24T08:38:38","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-09-24T08:38:38","modified_gmt":"2015-09-24T08:38:38","slug":"online-shoppers-to-get-help-from-top-call-center-provider","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/online-shoppers-to-get-help-from-top-call-center-provider\/","title":{"rendered":"Online Shoppers to Receive Assistance from a Leading Call Center Provider"},"content":{"rendered":"

September 24, 2015<\/p>\n

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Even though fall has just begun, savvy retailers are already gearing up for the upcoming holiday sales season, and one in particular has taken steps to ensure that its call center operations are up to the task.<\/p>\n

InContact, a leading provider of cloud contact center software<\/a> and contact center agent optimization tools, has announced that a major online retailer is moving its contact center operations to inContact\u2019s cloud platform.  <\/p>\n

The company\u2014which, according to inContact\u2019s protocols, was not named\u2014has tripled in size over the past year and expects to have more than 2,000 domestic agents and up to an additional 3,000 agents with the planned opening of a contact center in the Philippines in 2016. \u201cInContact\u2019s proven speed of implementation and scalability \u2026 were the key factors in the company\u2019s decision to move 650 agents to the inContact cloud,\u201d the company said in a statement.<\/p>\n

Paul Jarman, CEO of inContact, echoed that sentiment. \u201cThe flexible nature of inContact\u2019s cloud solutions, combined with the cost-effective, pay-as-you-go billing model, is ideal for the varying needs of this growing enterprise-grade company,\u201d Jarman said. \u201cManaging seasonal traffic fluctuations is crucial for retailers in the short term, while our platform\u2019s flexibility enables us to meet the long-term business and capital expenditure goals of rapidly expanding operations.\u201d<\/p>\n

According to reports from both parties, inContact\u2019s new customer will implement its multi-channel Automatic Call Distributor and fully integrated Interactive Voice Response (IVR) solutions, which are the key building blocks of the inContact Software as a Solution platform.<\/p>\n

\u201cThe ACD provides a unified queue for all multichannel interactions, enabling the company to assist customers through their preferred communication channels, including voice, chat, email, and social media,\u201d the company noted. \u201cInContact\u2019s IVR system, which is seamlessly integrated with the ACD, offers customers self-service options while ensuring their needs are addressed by the most skilled and appropriate agents for their individual needs.\u201d<\/p>\n

InContact was named Market Leader in the 2015 Ovum (News<\/a> \u2013 Alert<\/a>) Decision Matrix.<\/p>","protected":false},"excerpt":{"rendered":"

September 24, 2015 Even though Autumn has just begun, savvy retailers are already gearing up for the coming holiday sales season, and one in particular has taken steps to assure that its call center efforts are up to the task. InContact, a leading provider of cloud contact center software and contact center agent optimization tools, has announced […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1802","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1802"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1802\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}