{"id":1792,"date":"2015-09-11T07:11:00","date_gmt":"2015-09-11T07:11:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-09-11T07:11:00","modified_gmt":"2015-09-11T07:11:00","slug":"incontact-raises-its-game-with-customer-service-app-update","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/incontact-raises-its-game-with-customer-service-app-update\/","title":{"rendered":"InContact Steps Up Its Game with a Customer Service App Update"},"content":{"rendered":"

September 11, 2015<\/p>\n

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InContact has released the new version of \u201cinContact Agent for Salesforce\u201d on the Salesforce AppExchange. It is designed to empower businesses to better connect with customers, partners, and employees. \u201cinContact\u2019s Agent for Salesforce v3.0 now supports email and voicemail channels, native Salesforce case routing, Personal Connection \u2018no-pause\u2019 automated outbound dialing, and an embedded agent user interface that provides access to all channels,\u201d the company said in a statement.<\/p>\n

Agent version 3.0 is built on the Salesforce OpenCTI toolkit and is a native Salesforce application, designed to make deployment simple and effortless. Combined with inContact\u2019s Personal Connection automated outbound dialer and ProactiveXS data synchronization system, users can manage their automated outbound campaigns directly within Salesforce, using native objects and features.<\/p>\n

\u201cThe connection between Salesforce and the inContact routing engine is at the heart of both the customer and agent experience. With the two working together, users can leverage the full context to deliver true personalization, which is key to a modern customer journey,\u201d the company added.<\/p>\n

\u201cCustomer service excellence is no longer judged solely by a single interaction,\u201d noted Paul Jarman, CEO of inContact. \u201cinContact Agent for Salesforce can help agents understand the series of interactions across multiple touchpoints and channels that make up the customer journey.\u201d<\/p>\n

Ryan Ellis, VP of Product Management for AppExchange at Salesforce, added: \u201cBy leveraging the power of the Salesforce1 Platform, inContact provides customers with proven social, mobile, and connected cloud technologies to accelerate business success.\u201d<\/p>\n

For those interested in seeing the new app in action, inContact will be exhibiting at booth #N1729 at Salesforce\u2019s Dreamforce 2015 conference in San Francisco next week. inContact will also be presenting in a session with Arizona State University (ASU) on \u201cDelivering Best-in-Class Multi-Channel Customer Support Anytime, Anywhere.\u201d More information is available HERE<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

September 11, 2015 InContact has rolled out the new version of the “inContact Agent for Salesforce” on the Salesforce AppExchange. It’s designed to empower businesses to connect with customers, partners and employees in a better way. “InContact’s Agent for Salesforce v3.0 now supports the email and voicemail channel, native Salesforce case routing, Personal Connection ‘no-pause’ automated […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1792","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1792"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1792\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1792"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1792"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}