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<\/div>\n<\/div>\nConfirming what many in the industry already knew, inContact\u2014a leading provider of cloud contact center software and contact center agent optimization tools\u2014has been recognized for its overall contribution to the multichannel cloud contact center industry.<\/p>\n
Leading research firm Ovum (News<\/a> \u2013 Alert<\/a>) recognized the company in its \u201cOvum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015-16\u201d report. Ovum gave inContact top scores in the categories of Market Impact, Execution, and Technology Assessment. In addition, inContact also received high marks for customer satisfaction, reportedly due to its \u201cease of implementation and deployment, flexibility to make changes, and advanced capabilities,\u201d according to a press release.<\/p>\n \u201cThe results of the Ovum Decision Matrix confirm that multichannel cloud solutions enable enterprises to deliver the highest levels of customer service within a scalable, reliable, and cost-effective infrastructure,\u2019 noted inContact CEO Paul Jarman, commenting on the distinction. \u201cWe are honored by Ovum\u2019s recognition as a leader in this progressive market and owe a great deal of thanks to our customers, who contributed their feedback and validated the services we work hard to deliver.\u201d<\/p>\n The \u201cStrengths Analysis\u201d section of the Ovum report highlighted inContact\u2019s workforce optimization (WFO) solutions and the company\u2019s ability to provide enterprises with WFO options of varying sizes via a cloud platform. \u201cHaving these essential contact center tools in-house rather than relying on best-of-breed partners is beneficial to inContact\u2019s customers who want a fully integrated set of monitoring and performance capabilities,\u201d the report noted.<\/p>\n \u201cThe solutions meet the needs of customers looking for a reliable set of multi-tenant, multichannel cloud tools that can be deployed quickly,\u201d said Aphrodite Brinsmead, Ovum\u2019s Principal Analyst. \u201cHighlights of the vendor\u2019s portfolio include a user-friendly agent interface, multichannel routing, and web collaboration,\u201d she added.<\/p>\n The report further noted that \u201c400,000 U.S. call center agent seats are now provided by cloud service providers, and Ovum expects this number to more than double by 2018, with similar projections for the European and Asia-Pacific regions. These estimates further confirm that enterprises of all sizes are moving to the cloud faster than ever before.\u201d<\/p>","protected":false},"excerpt":{"rendered":" August 19, 2015 Affirming what many in the industry already knew, inContact — a leading provider of cloud contact center software and contact center agent optimization tools – has been recognized for its overall contribution to the multichannel cloud contact center industry. Leading research firm Ovum (News – Alert) recognized the company in its “Ovum Decision […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1772","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1772"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1772\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}