{"id":1753,"date":"2015-07-24T12:33:00","date_gmt":"2015-07-24T12:33:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-07-24T12:33:00","modified_gmt":"2015-07-24T12:33:00","slug":"outsourcing-among-issues-to-be-tackled-at-icuc-conference","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/outsourcing-among-issues-to-be-tackled-at-icuc-conference\/","title":{"rendered":"Outsourcing Among the Issues to Be Addressed at the ICUC Conference"},"content":{"rendered":"

July 24, 2015<\/p>\n

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Running a busy contact center is a time-consuming task. It\u2019s easy to get bogged down in the problems\u2014both big and small\u2014that plague nearly every contact center. It\u2019s important, however, to occasionally look outside the organization for solutions that can help solve these problems and improve the customer experience. These external opportunities include case studies, networking with other contact center organizations and solution providers, trade shows, expos, and user conferences. These events are designed to offer new ideas and solutions, demonstrate new technologies, and provide attendees with an opportunity to share experiences.<\/p>\n

From September 29 to October 1st<\/sup> Later this year, inContact, a provider of cloud-based contact center solutions, will host its annual inContact User Conference (ICUC)<\/a> at the Salt Palace Convention Center in Salt Lake City. The event will focus on the most important topics, trends, and challenges facing the contact center industry, with the goal of helping attendees improve their customers\u2019 experiences. According to inContact, this year\u2019s lineup of speakers, exceptional training sessions, and hands-on workshops has been designed to provide attendees with essential tools to lead their organizations into the future alongside colleagues, product experts, and industry peers.<\/p>\n

In a recent blog post<\/a>, Alyse Chiariello of inContact highlighted some of the standout features of ICUC, including the planned technical training sessions on Tuesday, September 29.<\/p>\n

\u201cTechnical training and skills development include in-depth, hands-on sessions that will enhance your knowledge of the inContact platform and solutions,\u201d wrote Chiariello. \u201cThese sessions are designed to meet the needs of those in specific contact center roles and their areas of interest. You\u2019ll gain a comprehensive understanding of the inContact platform and software offerings, along with one-on-one assistance from our product experts.\u201d<\/p>\n

The event will also feature breakout sessions organized by contact center job function\u2014including executives, managers, technical and IT specialists, and workforce optimization (WFO) specialists\u2014as well as contact center tours. And for attendees looking for hands-on ways to explore the range of new options for the contact center, ICUC will be seeking feedback to help improve its solutions and shape the user experience. To this end, it is looking for interactive participation from customers.<\/p>\n

\u201cThis year at ICUC, we encourage you to participate in our User Experience Lab on Next Generation Agent\u2019s (NGA) software functionality,\u201d wrote Chiariello. \u201cYou will work with our UX team to provide feedback on various customer interfaces, including our new agent and supervisor features, which will help shape the direction of future developments.\u201d<\/p>\n

For more information about ICUC and to register, Visit the event's website here<\/a>. <\/p>","protected":false},"excerpt":{"rendered":"

July 24, 2015 Running a busy contact center is a time-consuming task. It’s easy to get bogged down in the problems, both big and small, which plague nearly every contact center. It’s important, however, to occasionally look outside the organization for solutions that can help solve these problems and improve the customer experience. These outside […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1753"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1753\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}