{"id":1702,"date":"2015-05-29T07:15:00","date_gmt":"2015-05-29T07:15:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-05-29T07:15:00","modified_gmt":"2015-05-29T07:15:00","slug":"global-leader-selects-incontact-to-help-grow-business","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/global-leader-selects-incontact-to-help-grow-business\/","title":{"rendered":"Global Leader Selects inContact to Help Grow Its Business"},"content":{"rendered":"

May 29, 2015<\/p>\n

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In the expanding world of cloud computing, it\u2019s understandable that the leaders would know each other. It\u2019s still a small world, and they\u2019re all growing together.<\/p>\n

That\u2019s why it makes sense that a global leader in cloud-based business software announced that it has selected inContact\u2019s cloud contact center platform for its own call center needs. The company\u2014which, in accordance with inContact\u2019s business protocols, preferred to remain anonymous\u2014said it is moving away from its old on-premises software in favor of a better solution.<\/p>\n

\u201cAs successful businesses grow, their customer support needs expand and evolve,\u201d said inContact CEO Paul Jarman, in announcing the newest addition to the inContact family. \u201cThey outgrow their existing software and face difficult and expensive options for upgrading older technology. Our cloud software is easy to customize and has built-in scalability, allowing companies to add new customer service channels or increase agent capacity without the overhead and maintenance costs associated with an on-premises system.\u201d<\/p>\n

According to both parties, the new enterprise customer will implement inContact\u2019s proven, multi-tenant cloud solution with Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) capabilities. The company was reportedly frustrated by the static and inflexible nature of its existing on-premises system and faced significant upgrade costs to scale its operations. Consequently, it turned to another cloud leader for solutions.<\/p>\n

\u201cinContact\u2019s ACD features a skills-and-proficiency-based contact routing engine that automatically identifies which available agent is best suited to handle specific customer service needs,\u201d the company noted in a press release. \u201cPriority routing provides a faster and more satisfying experience for both agents and the customers they serve.\u201d<\/p>\n

It\u2019s no wonder inContact was chosen, as the company continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization, and an enterprise-class telecom network for the most comprehensive customer journey management.<\/p>","protected":false},"excerpt":{"rendered":"

May 29, 2015 In the expanding world of cloud computing, it’s understandable that the leaders would know each other. It’s a small world so far, and they’re all growing together. That’s why it makes sense that a global leader of cloud business software announced that it has selected inContact’s cloud contact center platform for its […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1702","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1702"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1702\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}