{"id":1572,"date":"2015-02-24T13:20:00","date_gmt":"2015-02-24T13:20:00","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2015-02-24T13:20:00","modified_gmt":"2015-02-24T13:20:00","slug":"another-win-posted-for-call-center-leader","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/another-win-posted-for-call-center-leader\/","title":{"rendered":"Another \u2018Win\u2019 for Call Center Leader"},"content":{"rendered":"
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February 24, 2015<\/p>\n

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inContact, a provider of cloud-based contact center software, recently released its full-year and fourth-quarter 2014 financial results, revealing substantial growth in revenue and product bookings.<\/p>\n

The results of its financial analysis show that inContact has achieved record highs in terms of growth and that, overall, as Paul Jarman, inContact\u2019s CEO, puts it, his company had an \u201coutstanding year.\u201d Highlights from the fourth quarter include software segment revenue of $30.3 million, which is up 56 percent year over year, with SaaS ( \u2013 ) Bookings alone grew 44 percent year over year. For 2014 as a whole, software revenue grew to $100.8 million, up 44 percent from 2013\u2019s total revenue of $68.9 million.<\/p>\n

Jarman continued: \u201c2014 was an outstanding year for inContact, as we continued to gain market share in the cloud sector and pull ahead of our competitors. During the quarter and throughout the full year, inContact achieved record results, including new bookings, customer expansions, competitive wins, new implementations, and software revenue run rate.\u201d<\/p>\n

The record number of bookings that inContact closed last year totaled 109 contracts, comprising 66 logo customers and 43 expansion deals. Perhaps most impressive about the deals the company closed is that its competitive win rate was high. Jarman stated that it exceeded 65 percent in the fourth quarter and 60 percent for all of 2014. He also noted that inContact doubled the number of software implementations it completed in 2013. That is another record high for the company.<\/p>\n

It appears that inContact is not slowing down as the first few months of 2015 move forward. It recently signed a new contract with a contact center in a well-known location and has begun a partnership with Black Box ( \u2013 ) Network Services to make it easier for enterprises to move to the cloud.<\/p>\n

Jarman said he viewed inContact\u2019s outlook as positive and that he expects the company to maintain its market dominance through 2015. However, it will need to further strengthen its sales and partnerships if it hopes to move past the net loss of $5.6 million it reported in Q4 2014 ($0.09 per share) \u2014 up from the loss of $3.9 million ($0.07 per share) it reported in Q4 2013. Its net loss for the year was offset by a $9.4 million tax credit it received last May. Jarman said he expects continued software revenue growth in 2015 but that a net loss of up to $0.39 per share could accompany that growth.<\/p>\n<\/div>\n

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February 24, 2015 Cloud contact center software provider inContact recently released its full-year and Q4 2014 financial results, revealing its substantial growth in revenue and product bookings. Results of its financial analysis show that inContact has achieved record highs regarding its growth and that overall, as Paul Jarman, the CEO of inContact, puts it, his […]<\/p>\n","protected":false},"author":1,"featured_media":1261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-outsourcing"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1572"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1572\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1261"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}