{"id":1051,"date":"2014-09-24T15:38:37","date_gmt":"2014-09-24T15:38:37","guid":{"rendered":"https:\/\/cloudbposervices.com\/uncategorized"},"modified":"2014-09-24T15:38:37","modified_gmt":"2014-09-24T15:38:37","slug":"cloud-based-contact-center-market-worth-10-9-billion-by-2019","status":"publish","type":"post","link":"https:\/\/cloudbposervices.com\/en\/cloud-based-contact-center-market-worth-10-9-billion-by-2019\/","title":{"rendered":"Cloud-Based Contact Center Market to Reach $10.9 Billion by 2019"},"content":{"rendered":"
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Anyone in the contact center solutions business knows that the most important global industry trend is the shift of customer experience solutions to the cloud.\u00a0 Whether your company migrates to a private, public, or hybrid cloud, or decides to use an outsourcer, the trend toward leveraging the cloud for next-generation customer interactions is transforming customer experiences and is poised to become the dominant way in which such interactions are conducted in the future.<\/p>\n

This raises the question of just how significant an opportunity cloud-based customer experience solutions are likely to present in the next few years. The answer, as explained in the new \u201cCloud-Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting) and by Application (Chat Quality Monitoring, Real-Time Decision Making, Workforce Optimization) \u2013 Worldwide Forecasts and Analysis (2014<\/strong> \u2013<\/strong> (2019)\u201d<\/strong> According to MarketsandMarkets, it's really big.<\/p>\n

In fact, it is not only large but will also grow rapidly. The report estimates that the cloud-based contact center market will grow from $4.15 billion in 2014 to $10.9 billion in 2019, at a Compound Annual Growth Rate (CAGR) of 21.3 percent from 2014 to 2019. It also notes that North America is expected to be the largest market in terms of revenue contribution, while emerging economies such as the Middle East and Africa (MEA), Latin America (LA), and Asia-Pacific (APAC) are expected to experience increased market traction with high CAGRs over time.<\/p>\n

As the title suggests, the report breaks down the market into several sub-segments and provides a detailed analysis and revenue forecast. It also identifies the drivers and restraints for this market, along with insights into trends, opportunities, and challenges.\u00a0 In addition, the report examines adoption across various vertical markets, including: BFSI, consumer goods and retail, healthcare, government, transportation and logistics, telecommunications and information technology (IT), media and entertainment, travel and hospitality, and others.<\/p>\n

As noted, the reality of the market is that the cloud is becoming the preferred platform for customer interaction solutions. And, as the report highlights, regardless of the functionality sub-segment, all the capabilities organizations are seeking in an increasingly omni-channel world are\u2014or will be\u2014moving to the cloud. This is a global phenomenon with a strong tailwind driving it forward, as cloud-based contact center solutions are increasingly valued for their ability to serve as platforms that can create differentiated, sustainable value while delivering operational efficiencies and effectiveness.  <\/p>\n

Edited by <\/p>\n<\/div>\n

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<\/a><\/a><\/a><\/a><\/div>","protected":false},"excerpt":{"rendered":"

For anyone who is in the contact center solutions business, you are aware that the most important industry trend globally is the move of customer experience solutions to the cloud.  Whether it be by your company to a private, public or hybrid cloud, or the decision is to use an outsourcer, the trend to take […]<\/p>\n","protected":false},"author":1,"featured_media":1052,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[56],"tags":[],"class_list":["post-1051","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-centers"],"_links":{"self":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/comments?post=1051"}],"version-history":[{"count":0,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/posts\/1051\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media\/1052"}],"wp:attachment":[{"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/media?parent=1051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/categories?post=1051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudbposervices.com\/en\/wp-json\/wp\/v2\/tags?post=1051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}