Back Office & Technical Services

Cloud BPO Services

Welcome to Cloud BPO Services, the next generation in call center solution with over 20 years of experience. Cloud BPO Services is a global leader in providing reliable and innovative cloud based customer services and solutions.

Back Office Services

Back Office Services

Cloud BPO Technical Administration Services solutions helps organisations agencies reduce cost and enable consistent services while avoiding capital expenditures.

Here’s what we do:

Plan – We work with you to assess your current situation. We define an alternative model to provide the business support functions you need while eliminating duplication. Consolidations may replace multiple business systems with a single, modern system with the flexibility to adapt to future business needs. And alternatives may include outsourcing commodity services or accessing cloud services to reduce cost and improve service.

Implement – We develop a detailed implementation plan to get you from your present state to the preferred operating model. We manage the consolidation of systems or acquisition of new ones. And we help your people make the change smoothly, so timelines are accelerated and risk is reduced.

Support – We support your new systems and users to enable the long-term success of the project.

Agents

Our agents represent over 40 countries and territories that offer the best in breed and best in class quality and service delivery professionals the industry has to offer.

Technical Solutions

Cloud BPO Services provides a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. Through the leverage of our vast footprint, Cloud BPO Services has the ability to deliver a flexible global solution that is scalable to meet any demand. We offer a tiered portfolio of back-office services to address the varying needs of our clients:

Account Management Services: CBPOS provides end-to-end customer management services that add value to our clients through an integrated customer experience management offering that includes:

  • Order/sales support
  • Accounts payable
  • Compliance oversight
  • Case management
  • Supply chain management
  • Provisioning
  • Licensing administration

Transactional Processing Services: CBPOS delivers flexible and efficient solutions for our clients who value service excellence by equipping them with document-processing technologies and other sought-after items such as:

  • Data entry
  • Payment processing
  • E-mail management
  • Correspondence management
  • Information capture

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